Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Jones

Lafayette

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Operational Performance Expert

Indiana University Health
Carmel
01.2025 - Current
  • Developed innovative ideas and solutions that improved team performance and outcomes.
  • Coordinated with diverse coworkers to accomplish goals and resolve product and service issues.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with team members to achieve project objectives and meet deadlines efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Conducted regular team check-ins at locations in Carmel, Indiana to support team members in their registration responsibilities.

Supervisor - System Patient Access

Indiana University Health - Arnett
Lafayette
01.2016 - 01.2025
  • Supervised daily operations in healthcare environment, enhancing workflow efficiency.
  • Trained and mentored staff on best practices and compliance standards.
  • Coordinated schedules to make sure each registration desk was staffed efficiently
  • Implemented quality assurance protocols to maintain patient safety and care standards.
  • Evaluated staff performance and provided constructive feedback for improvement.
  • Monitored employee productivity, delivering targeted feedback and coaching for improvement.
  • Functioned as a quality expert while transitioning from one EMR to another.

System Patient Access

Indiana University Health
Lafayette
11.2008 - 01.2016
  • Floated among registration and call center locations across West Central Region at IU Health to support operational needs.
  • Registered patients efficiently, ensuring smooth intake processes and enhancing patient experience.
  • Ensured accuracy at all times with insurance and billing information.
  • Scheduled follow-up appointments across diverse specialties, facilitating continuity of care.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Associate of Applied Science - Office Administration And Software Applications

Ivy Tech Community College of Indiana
Lafayette, IN
05-2003

Skills

  • Quality assurance
  • Healthcare compliance
  • Process optimization
  • Epic charting
  • Data analysis
  • Patient registration
  • Schedule coordination
  • Customer relationship management
  • Staff training
  • Microsoft Office Products
  • Problem solving
  • Effective communication

Timeline

Operational Performance Expert

Indiana University Health
01.2025 - Current

Supervisor - System Patient Access

Indiana University Health - Arnett
01.2016 - 01.2025

System Patient Access

Indiana University Health
11.2008 - 01.2016

Associate of Applied Science - Office Administration And Software Applications

Ivy Tech Community College of Indiana
Kathleen Jones