Kathleen Jones
Lafayette
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Operational Performance Expert
Indiana University Health
Carmel
01.2025 - Current
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Coordinated with diverse coworkers to accomplish goals and resolve product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with team members to achieve project objectives and meet deadlines efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted regular team check-ins at locations in Carmel, Indiana to support team members in their registration responsibilities.
Supervisor - System Patient Access
Indiana University Health - Arnett
Lafayette
01.2016 - 01.2025
- Supervised daily operations in healthcare environment, enhancing workflow efficiency.
- Trained and mentored staff on best practices and compliance standards.
- Coordinated schedules to make sure each registration desk was staffed efficiently
- Implemented quality assurance protocols to maintain patient safety and care standards.
- Evaluated staff performance and provided constructive feedback for improvement.
- Monitored employee productivity, delivering targeted feedback and coaching for improvement.
- Functioned as a quality expert while transitioning from one EMR to another.
System Patient Access
Indiana University Health
Lafayette
11.2008 - 01.2016
- Floated among registration and call center locations across West Central Region at IU Health to support operational needs.
- Registered patients efficiently, ensuring smooth intake processes and enhancing patient experience.
- Ensured accuracy at all times with insurance and billing information.
- Scheduled follow-up appointments across diverse specialties, facilitating continuity of care.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
Education
Associate of Applied Science - Office Administration And Software Applications
Ivy Tech Community College of Indiana
Lafayette, IN05-2003
Skills
- Quality assurance
- Healthcare compliance
- Process optimization
- Epic charting
- Data analysis
- Patient registration
- Schedule coordination
- Customer relationship management
- Staff training
- Microsoft Office Products
- Problem solving
- Effective communication
Timeline
Operational Performance Expert
Indiana University Health
01.2025 - Current
Supervisor - System Patient Access
Indiana University Health - Arnett
01.2016 - 01.2025
System Patient Access
Indiana University Health
11.2008 - 01.2016
Associate of Applied Science - Office Administration And Software Applications
Ivy Tech Community College of Indiana