Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathleen Kelley

Noblesville,IN

Summary

Talented manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Demonstrated ability in problem-solving and decision-making.

Overview

19
19
years of professional experience

Work History

Shift Lead Manager

SIZZLING PLATTER LLC
09.2023 - 04.2025
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
  • Streamlined operational processes for increased efficiency and reduced waste.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Assistant General Manager

Naf Naf Grill
07.2022 - 02.2023
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Helped coordinate and expedite catering experiences for groups and businesses.

Server

First Watch
12.2018 - 05.2022
  • Also fully trained as line cook.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs, allergies, and specifically, modifications.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Assistant General Manager

The Egg & I Restaurants
06.2016 - 10.2018
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Resolved customer complaints with professionalism, restoring trust and loyalty.
  • Developed and enforced health and safety protocols, significantly reducing workplace accidents.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled cash accurately and prepared deposits.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.

Server

Joe's Crab Shack
11.2015 - 06.2016
  • Brand Ambassador- sought out people and groups in the community to drop off coupons, coordinate events and connect for catering and event opportunities.
  • Planned and executed the "Kids Eat Free" program
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Server

Glory Days Grill
02.2015 - 09.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Teaching Assistant

St.Lawrence Catholic School
08.2011 - 05.2012
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • I also ran the after school program- getting together snacks, facilitating activities, and checking the kids out to their parents for pick-up.

Manager

Pizza Hut
06.2006 - 04.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Master Stylist - Cosmetology

Aveda Fredrics Institute
Indianapolis, IN
03-2012

No Degree - General Studies

Ivy Tech Community College
Bloomington, IN
05-2007

Skills

  • Team motivation
  • Workplace safety
  • Task delegation
  • Operations management
  • Expense tracking
  • Clear communication
  • Policy enforcement
  • Complex Problem-solving
  • Staff management
  • Staff training and development
  • Shift scheduling
  • Marketing

Timeline

Shift Lead Manager

SIZZLING PLATTER LLC
09.2023 - 04.2025

Assistant General Manager

Naf Naf Grill
07.2022 - 02.2023

Server

First Watch
12.2018 - 05.2022

Assistant General Manager

The Egg & I Restaurants
06.2016 - 10.2018

Server

Joe's Crab Shack
11.2015 - 06.2016

Server

Glory Days Grill
02.2015 - 09.2015

Teaching Assistant

St.Lawrence Catholic School
08.2011 - 05.2012

Manager

Pizza Hut
06.2006 - 04.2010

Master Stylist - Cosmetology

Aveda Fredrics Institute

No Degree - General Studies

Ivy Tech Community College

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Kathleen Kelley