Kathleen Manuszak
Mishawaka
Summary
With a proven track record at Munchkinland Child Care, I excel in small business operations and relationship building. My expertise in business administration and customer relations drove repeat business and enhanced employee satisfaction. Skilled in financial management and conflict resolution, I consistently outperform competition and foster strong client and team connections.
Overview
30
30
years of professional experience
Work History
Owner/Operator Manager
Munchkinland Child Care
12.1994 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Human Resources Administrator
Jimona, Inc,
07.2008 - 05.2019
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Prepared new hire letters, employee contracts, and corporate policies.
- Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
- Updated HR database with new employee information, changes in benefits, and other details.
- Answered employee inquiries regarding health benefits and 401k option.
- Enhanced employee relations by implementing effective communication strategies and conflict resolution techniques.
Education
Bachelor of Science - Business Administration/Accounting
University of Phoenix
Tempe, AZAssociate of Science - Accounting
IUSB
South Bend, INSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business administration
Timeline
Human Resources Administrator
Jimona, Inc,
07.2008 - 05.2019
Owner/Operator Manager
Munchkinland Child Care
12.1994 - Current
Bachelor of Science - Business Administration/Accounting
University of Phoenix
Associate of Science - Accounting
IUSB
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