Summary
Overview
Work History
Education
Skills
Timeline
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KATHLEEN NELLIS

Evansville,IN

Summary

Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. Brings a positive attitude, strong organizational abilities, and problem-solving expertise, along with a commitment to accuracy and continuous learning. Motivated to contribute to team success while supporting Old National Bank’s operations and further developing professional skills.

Overview

8
8
years of professional experience

Work History

Reservation Agent/Account Manager

Alaska Shore Tours
02.2018 - Current
  • Arranged off-shore excursions for groups and individuals, recommending the best options from 80+ tours.
  • Delivered responsive, high-quality customer service, resolving issues and earning positive reviews.
  • Managed a diverse portfolio of tour vendor accounts with timely communication and problem-solving.
  • Built new partner relationships to expand Alaska tour offerings.

E-Services Representative/Wire Specialist

Evansville Teachers FCU
08.2020 - 12.2021
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Answered over 20 calls per shift to meet fast-paced call center demands.
  • Accepted & accurately processed domestic & international wire transfers daily.

Education

Bachelor of Science -

BYU-Idaho
Rexburg, ID
12.2014

Skills

  • Professional & friendly
  • Customer service-oriented
  • Strong communication skills
  • Motivated team player
  • Adaptability
  • High volume environments
  • Complaint resolution

Timeline

E-Services Representative/Wire Specialist

Evansville Teachers FCU
08.2020 - 12.2021

Reservation Agent/Account Manager

Alaska Shore Tours
02.2018 - Current

Bachelor of Science -

BYU-Idaho

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KATHLEEN NELLIS