Kathryn Clausen
Jamestown
Summary
Eager Customer Focused Representative, always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Crew Carwash
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Team Member
Panda Express
06.2024 - 10.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance..
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
Personal Stylist
Nordstrom
02.2024 - 06.2024
- Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
- Increased client retention rates by offering ongoing support and follow-up consultations to ensure continued wardrobe success.
- Facilitated positive change in clients'' lives by helping them rediscover their personal style through thoughtful guidance and encouragement.
- Assisted clients in overcoming body insecurities through thoughtful outfit selections, improving self-esteem and overall happiness.
- Prepared clients for special events such as weddings or award ceremonies by coordinating looks that garnered praise and admiration from peers.
Assistant Manager
Chick-fil-A
05.2022 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
No Degree - Marketing Management
Ivy Tech Community College of Indiana
Indianapolis, IN05-2026
High School Diploma -
Clausen Academy
05.2023
Skills
- Strong Work Ethic
- Team Player
- Passionate
- Dependable and Responsible
- Problem Solving
- Decision Making
- Detail Oriented
- Multitasking
- Operations Management
- Product and Service Knowledge
- Orientation and Training
- Client Relationship Building
Accomplishments
- Achieved 2 promotions within 9 months of service, culminating in Assistant Manager.
- Received consistent positive remarks for quality of care.
- Supervised team of 10-20 team members.
- Appreciated by team members for hard-working spirit and positive attitude.
Timeline
Customer Service Associate
Crew Carwash
10.2024 - Current
Team Member
Panda Express
06.2024 - 10.2024
Personal Stylist
Nordstrom
02.2024 - 06.2024
Assistant Manager
Chick-fil-A
05.2022 - 01.2024
No Degree - Marketing Management
Ivy Tech Community College of Indiana
High School Diploma -
Clausen Academy
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