Summary
Overview
Work History
Education
Skills
Timeline
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Kati Mumford

Indianapolis

Summary

Motivated self-starter bringing fifteen years of experience in customer service, professional animal care and client engagement who is looking to obtain a position within a team where I can utilize my attained skills to assist the company with day-to-day operations and actively grow professionally

Overview

10
10
years of professional experience

Work History

FRONT OFFICE MANAGER

LE MERIDIEN INDIANAPOLIS
11.2024 - Current
  • Maintaining a welcoming and professional atmosphere
  • Managing room assignments
  • Overseeing daily front desk activities
  • Overseeing our cashiering, including but not limited to making sure invoicing for partner hotels is accurate and done in a timely manner
  • Supervising front desk staff
  • Taking inventory of Front office and guest supplies

FRONT DESK AGENT

LE MERIDIEN INDIANAPOLIS
04.2022 - 11.2024
  • Handling client accounts, including but not limited to, tendering for services and stay, processing new guests, and scheduling their stay.
  • Fostering and maintaining relationships with regular or potentially regular guests. Making sure they feel welcome and their expectations are met.
  • Restocking and taking inventory.
  • Checking to make sure rooms are properly cleaned and set up for the next guest.

KEYHOLDER

THE WOODHOUSE DAY SPA
10.2021 - 03.2022
  • Supervision of staff members.
  • Handling client accounts, including but not limited to, processing new clients, tendering for services, and scheduling
  • Ensuring that new hires are optimally trained in a timely and efficient manner
  • Nightly closing paperwork and deposit requisition

CANINE ENRICHMENT TECHNICIAN

TENDER LOVING PETS DOGGY DAYCARE
12.2016 - 11.2021
  • General care of up to seventy pets daily, including but not limited to feeding, medicating and supervising to ensure safe enrichment for all pets.
  • Handling client accounts, including but not limited to processing new clients, tendering for service and scheduling.
  • Ensuring that new hires are optimally trained in a timely and efficient manner.
  • Maintaining the health and well-being of pets and staff by cleaning and sanitizing work areas.
  • Performing routine safety inspections to ensure the safety and health of pets and staff.

ANIMAL CARE TECHNICIAN

HUMANE SOCIETY OF INDIANAPOLIS
01.2016 - 12.2016
  • General care of up to sixty animals daily, including but not limited to feeding, medicating and sanitizing living areas.
  • Assisting in foster placement and behavioral modification of adoptable canines.
  • Ensuring the mental well-being of adoptable canines through enrichment.
  • Maintaining a base understanding of commonly prescribed veterinary medications.

SALES LEAD/KEYHOLDER

NEW YORK & CO.
03.2015 - 05.2016
  • Supervision of up to five simultaneous staff members.
  • Cash handling, including but not limited to customer transactions and nightly deposit requisition.
  • Creating and preparing floor displays to showcase new product rollouts.

Education

High School Diploma -

Home Schooled
Indianapolis, IN
05-2003

Skills

  • Cash handling
  • People management
  • Increasing sales and revenue
  • Conflict resolution
  • Customer service
  • Client relations

Timeline

FRONT OFFICE MANAGER

LE MERIDIEN INDIANAPOLIS
11.2024 - Current

FRONT DESK AGENT

LE MERIDIEN INDIANAPOLIS
04.2022 - 11.2024

KEYHOLDER

THE WOODHOUSE DAY SPA
10.2021 - 03.2022

CANINE ENRICHMENT TECHNICIAN

TENDER LOVING PETS DOGGY DAYCARE
12.2016 - 11.2021

ANIMAL CARE TECHNICIAN

HUMANE SOCIETY OF INDIANAPOLIS
01.2016 - 12.2016

SALES LEAD/KEYHOLDER

NEW YORK & CO.
03.2015 - 05.2016

High School Diploma -

Home Schooled

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Kati Mumford