Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Eklund

New Albany

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Anesthesia Technician

U Of L Hospital
Louisville
04.2021 - 02.2025
  • Ordered supplies needed for OR setup based on anticipated cases scheduled for that day, week, month.
  • Performed routine maintenance on anesthesia machines according to manufacturer's guidelines.
  • Collaborated with nursing staff to ensure patient comfort before, during, and after surgery.
  • Troubleshot technical issues related to anesthesia delivery systems when they arose.
  • Conducted regular safety checks on anesthesia machines and other medical equipment used in the OR suite.
  • Cleaned, disinfected, and sterilized instruments and equipment used in the OR following established protocols.
  • Prepared operating rooms by setting up necessary equipment such as monitors, ventilators, IV pumps.

Customer Service Representative

Spectrum
Louisville
04.2020 - 04.2021
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Bartender

Against The Grain Brewery
Louisville
06.2018 - 03.2020
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.

Education

High School Diploma -

South Oldham High School
Crestwood, KY
06-2014

Science

Jefferson Community And Technical College
Louisville, KY

Skills

  • Customer service
  • Technical troubleshooting
  • Communication skills
  • Conflict resolution
  • Time management
  • Attention to detail
  • Active listening
  • High-energy attitude
  • Punctuality and reliability

Timeline

Anesthesia Technician

U Of L Hospital
04.2021 - 02.2025

Customer Service Representative

Spectrum
04.2020 - 04.2021

Bartender

Against The Grain Brewery
06.2018 - 03.2020

High School Diploma -

South Oldham High School

Science

Jefferson Community And Technical College
Katie Eklund