Summary
Overview
Work History
Education
Skills
Timeline
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Katie Galligan

New Palestine,IN

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

GBC Bank
12.2022 - Current
  • Facilitated timely account openings with Business Development team.
  • Assisted in the process of opening new accounts across departments.
  • Resolved customer inquiries efficiently, ensuring satisfaction and retention.
  • Assisted customers with account management and transaction processing.
  • Provided accurate information regarding products and services to enhance customer experience.
  • Adapted quickly to new policies and procedures to improve service delivery.
  • Collaborated with team members to streamline workflow and reduce response times.
  • Trained new staff on customer service protocols and best practices for efficiency.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Retail Sales Associate

Cynthia's Hallmark
08.2019 - 11.2022
  • Managed cash register operations by accurately handling cash transactions.
  • Assisted in covering shifts during peak times to reduce staffing shortages.
  • Greeted customers and helped with product questions, selections and purchases.
  • Executed independent store opening and closing procedures, followed by bank drop preparation.
  • Trained new associates on cash register operations, conducting customer transactions and balancing.
  • Applied sales strategies to assess customer requirements and propose appropriate solutions.
  • Boosted sales and enhanced customer satisfaction via tailored service.
  • Organized and coordinated store events while focusing on delivering superior customer service.
  • Aided in managing computers, phones, and store technology.

Education

High School Diploma -

New Palestine High School
New Palestine, IN
05.2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Payment processing
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Administrative support
  • Microsoft Office Suite
  • Staff training
  • Office equipment proficiency

Timeline

Customer Service Representative

GBC Bank
12.2022 - Current

Retail Sales Associate

Cynthia's Hallmark
08.2019 - 11.2022

High School Diploma -

New Palestine High School

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Katie Galligan