Katie Warnock
Bristol
Summary
Dynamic leader experienced with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Proven track record at current role, enhancing engagement by up to 50% and fostering customer satisfaction through strategic planning and client-focused initiatives.
Overview
13
13
years of professional experience
Work History
Regional Manager
Marathon Health
01.2023 - Current
- Developed and executed successful business and engagement plans with 11 clients, increasing engagement from 0% up to 50%.
- Established and maintained operational standards for six clinic locations and 35 teammates.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Manager, Operations and Process Improvement
Michiana Hematology Oncology
04.2022 - 12.2022
- Improved efficiency and scheduling for Infusion, increasing each RN's daily acuity from 23 to 25 and created an acuity tracker to monitor daily.
- Developed training programs for boosting staff skills and productivity.
- Raised Officevibe "Relationship with Manager" score from 4.2 to 8.3, having 30 direct reports.
- Lead on ensuring company was not penalized for Medicare's merit-based incentive payment system, by bringing the score up to 75% to meet the threshold for 2022.
- Spearheaded projects, achieving objectives within budget and timeline constraints.
- Enhanced customer satisfaction by developing customer-focused service strategies.
Clinical Operations Specialist
Marathon Health
02.2020 - 03.2022
- Assisted with overseeing a region that had $36 million in annual revenue, 170 clients, and 60 clinics.
- Ensured all Salesforce accounts were accurate for clients, clinics, and patients.
- Educated clients on clinic services, incentive capabilities, and strategic reporting.
- Coordinated all special events and projects for clients and Regional Vice Presidents.
- Provided support to President and Regional Vice Presidents for all operational needs, including client meetings and reporting.
- Analyzed operational data for identifying trends and recommending strategic changes.
- Coordinated resources and schedules to meet tight deadlines and achieve operational goals.
Logistics Representative
Bayer Healthcare
09.2018 - 02.2020
- Collaborated with company stakeholders to ensure materials were transported from suppliers to warehouses, distribution centers, and customers to meet deadlines and avoid production delays.
- Identified challenges on specific lanes and worked with carriers and suppliers to find solutions and improve rates.
- Assisted Conversion Operations team with creating purchase orders and driving Quality Assurance initiatives and process improvements.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Resolved customer issues promptly, improving overall client satisfaction scores as a result.
- Intern Mentor - one of three selected out of approximately 200 employees.
Administration & Operations Analyst II
Bayer Healthcare
09.2017 - 09.2018
- Worked cross-functionally to reduce Meijer and Peyton's vendor compliance deductions.
- Developed weekly and monthly reports of credits issued and recalls, identifying trends of the credit given for specific products, recalls, and customers.
- Drove Continuous Improvement efforts to boost team morale and reach monthly, quarterly, and year-end deduction goals.
- Lead Continuous Improvement measures People KPI and Customer Account SOPs.
- Achieved deduction goals, in accordance with compliance policies.
- Intern Mentor - One of four selected out of approximately 200 employees.
Educator
School City of Mishawaka
08.2011 - 09.2017
- Taught Fifth Grade 2011-2012 and Kindergarten 2012-2017.
- Promoted student achievement by developing and implementing plans based on assessments to meet District expectations and State standards.
- Demonstrated the ability to lead, inspire, and establish strong relationships with a diverse population of students, parents, and educators, fostering a supportive network for student success.
- Diligently worked to find donors and increase fundraising efforts to provide students with greater opportunities.
- Team Member: Leadership, Intervention, Early Childhood Education, Grade Level Realignment, Crisis Prevention, TItle 1/School Wide Planning, Alternative Education.
- Coordinator: Trunk-or-Treat, Bobcat Bash, Craft Night, Spring Craft/Movie Night.
- Treasurer, Indiana State Teacher's Association District Council 3.
- Executive Board Member and Building Representative, Mishawaka Education Association.
- Teacher Liaison, Parent Teacher Association.
Education
MBA -
University of Southern Indiana
Evansville, INMaster of Educational Leadership -
Indiana University, South Bend
South Bend, INBachelor of Education -
Purdue University
West Lafayette, INSkills
- Customer relations
- Client focused
- Operations
- Strategic planning
- Staff management
- Attention to detail
- Team leadership
- Decision-making
- Performance oversight
- Presentations
Accomplishments
- Supervised team of 35 staff members, 6 health clinics, and 11 clients across five states.
- Retained all clients and increased customer satisfaction through increased engagement, improved communication, and relationship-building.
- Received six Bayer Better Because of You (BBOY) awards for Leadership and Collaboration.
- Highly effective educator,
- Teacher of the Year, Battell Elementary.
Timeline
Regional Manager
Marathon Health
01.2023 - Current
Manager, Operations and Process Improvement
Michiana Hematology Oncology
04.2022 - 12.2022
Clinical Operations Specialist
Marathon Health
02.2020 - 03.2022
Logistics Representative
Bayer Healthcare
09.2018 - 02.2020
Administration & Operations Analyst II
Bayer Healthcare
09.2017 - 09.2018
Educator
School City of Mishawaka
08.2011 - 09.2017
MBA -
University of Southern Indiana
Master of Educational Leadership -
Indiana University, South Bend
Bachelor of Education -
Purdue University
Similar Profiles
Samone HearneSamone Hearne
Medical Assistant at Marathon HealthMedical Assistant at Marathon Health
Jennifer HumphriesJennifer Humphries
Medical Assistant at Marathon HealthMedical Assistant at Marathon Health
Jessica LiffordJessica Lifford
Regional Operations Manager at Marathon HealthRegional Operations Manager at Marathon Health