KATIKA KISHORE

Accomplished and results-driven Quality Management Professional with over 11 years of experience in leading and maintaining robust Quality Management Systems (QMS) and Integrated Management Systems (IMS) in alignment with ISO 9001, API Spec Q1, ISO 14001, and ISO 45001 standards. Proven track record in managing complex audits, ensuring regulatory compliance, and driving continuous improvements across organizational processes. Expertise in driving operational efficiency, optimizing production systems, and fostering a customer-centric approach to quality assurance. Strong leadership skills with a demonstrated ability to lead cross-functional teams, streamline operations, and deliver cost-effective solutions while maintaining the highest quality standards. Adept at managing and resolving customer complaints, minimizing non-conformities, and achieving and maintaining industry certifications.

1. Completed ISO 9001:2015 Internal Auditor certification, enhancing expertise in quality management system auditing.

2. Achieved API Spec Q1 Internal Auditor certification and completed API Spec Q1 10th Edition Practitioner Training.

3. Certified as an ISO 9001 Lead Auditor and ISO 45001 Lead Auditor, demonstrating advanced proficiency in QMS and safety audits.

1. Led audit teams in over 10 API audits as Audit Head, successfully ensuring compliance with API Spec Q1 & API 13A standards at Emprada Mines and Minerals Pvt. Ltd and Oren Hydrocarbons Pvt. Ltd.

2. Led and completed over 10 ISO 9001 audits, ensuring full compliance and zero major non-conformities at Emprada Mines and Minerals Pvt. Ltd and Oren Hydrocarbons Pvt. Ltd.

3. Directed and managed 10 ISO 14001 audits, achieving certification and maintaining environmental management standards at Emprada Mines and Minerals Pvt. Ltd and Oren Hydrocarbons Pvt. Ltd.

4. Supervised 10 ISO 45001 audits, reinforcing workplace safety and health compliance across Emprada Mines and Minerals Pvt. Ltd and Oren Hydrocarbons Pvt. Ltd.

5. Successfully conducted 4 Halliburton quality-related auditsat Oren, meeting stringent customer and industry requirements.

6. Resolved a major quality issue involving 10,000 metric tons of productthrough on-site audits, ensuring customer satisfaction and compliance.

7. Conducted multiple supplier quality audits to enhance supply chain reliability and adherence to ISO and API standards.

8. Successfully completed several customer audits, ensuring compliance with specific client quality requirements and improving relationships.

9. Implemented and maintained QMS and IMS systems based on API Spec Q1 and ISO standards, enhancing operational efficiency and regulatory compliance.

10. Reduced operational costs and increased production efficiency through effective implementation of QMS and IMS frameworks.

11. Successfully obtained and maintained API Monogram certification, contributing to organizational growth from ₹90 Cr to ₹900 Cr in 4 years.

12. Conducted numerous internal audits, ensuring compliance with regulatory standards and fostering a culture of continuous improvement.

13. Completed ISO 9001:2015 Internal Auditor certification, enhancing expertise in quality management system auditing.

14. Achieved API Spec Q1 Internal Auditorcertification and completed API Spec Q1 10th Edition Practitioner Training.

15. Certified as an ISO 9001 Lead Auditor and ISO 45001 Lead Auditor, demonstrating advanced proficiency in QMS and safety audits.

16. Successfully implemented the SAP system, streamlining processes and enhancing operational transparency.

1. Coordinated cross-departmental preparation and revision of QMS documentation, including Quality Manuals, Quality Procedures, and Work Instructions.

2. Developed and maintained the organization's Quality Policy, ensuring alignment with customer and statutory requirements.

3. Reported on the performance of the QMS using key performance indicators (KPIs) and presented improvement opportunities to top management.

4. Led internal audits and arranged management review meetings, ensuring timely corrective actions for non-conformities.

5. Promoted customer focus across the organization by addressing customer requirements and ensuring quality awareness at all levels.

6. Identified, assessed, and mitigated risks relatedto quality processes, ensuring smooth and compliant operations.

7. Spearheaded training initiatives, delivering ISO 9001 14001, 45001, API Spec Q1 API 13A, and Quality Awareness programs to improve employee skills and knowledge.

8. Maintained comprehensive records of risk assessments, contingency plans, and corrective actions to support audit readiness.

9. Successfully managed Management of Change (MOC) processes, ensuring QMS integrity during transitions and updates.

10. Collaborated with external agencies and top management to secure resources for the effective operation of the QMS.

11. Achieved effective implementation of corrective and preventive actions, improving overall quality system performance.

12. Organized Safety Days and Environment Days to reinforce a culture of safety and environmental responsibility.

13. Acted as the primary liaison for external audits and successfully maintained ISO and API certifications.

14. Directed a quality team to ensure that production adhered to API Spec 13A standards and other applicable regulations.

15. Monitored and reviewed inspection and testing procedures for incoming materials, ensuring compliance with quality specifications.

16. Supervised laboratory operations, ensuring proper upkeep, calibration, and functionality of testing equipment to meet production needs.

17. Standardized and updated Quality Assurance Procedures (QAPs) and Visual Standard Operating Procedures (VSOPs) Quality Analysis Procedures for production quality checks.

18. Approved and certified final products for shipment by issuing Certificates of Conformance, ensuring customer satisfaction and regulatory compliance.

19. Managed and resolved customer complaints by identifying root causes, implementing corrective actions, and ensuring closure of issues.

20. Conducted regular evaluations of raw material quality prior to production to minimize defects and non-conformities.

21. Oversaw the procurement and maintenance of essential laboratory items, including chemicals, glassware, and equipment.

22. Coordinated with production teams to address deviations and ensure quality processes were followed at all production stages.

23. Ensured proper calibration of instruments internally and by external agencies, maintaining accuracy and reliability in quality testing.

24. Analyzed and addressed non-conformities from in-house operations and customers, implementing preventive measures to avoid recurrence.

25. Directed process optimization efforts, reducing production costs and enhancing operational efficiency.

26. Maintained accountability for finished goods testing, ensuring products met customer and regulatory standards.

27. Effectively minimized customer complaints through proactive quality checks, streamlined processes, and timely resolutions.

28. Ensured all inspection and testing processes were executed as per established specifications, reducing risks of product defects.

• QMS & API Compliance: Expert in implementing and managing Quality Management Systems (QMS) per API specifications, ensuring operational excellence in the oil & gas sector.
• IMS Implementation: Extensive experience in integrating ISO 9001 (Quality), ISO 14001 (Environmental), and ISO 45001 (Occupational Health & Safety) standards.
• Auditing & Compliance: Certified Lead Auditor, proficient in conducting internal, supplier, and certification audits for ISO 9001, ISO 14001, and ISO 45001.
• Policy & Risk Management: Skilled in developing HSE policies and applying risk-based thinking to drive compliance and operational efficiency.
• Training & Awareness: Conducted training sessions and workshops to enhance IMS awareness and continuous improvement initiatives.

• Quality Control Management: Led quality assurance initiatives, ensuring compliance with ISO 9001, API Spec Q1, and API Spec 13A standards.
• Process Optimization: Conducted quality assessments and implemented improvements to enhance efficiency and reduce defects.
• Supplier & Customer Quality Management: Evaluated suppliers for adherence to quality standards and addressed customer quality inquiries to drive satisfaction.
• Audit Leadership: Managed internal and external audits, addressed non-conformities, and executed corrective & preventive actions (CAPA).
• Data & Document Management: Expertise in maintaining SOPs, QMS documentation, and regulatory compliance records.

• ISO 14001 Compliance: Identified environmental aspects, assessed impacts, and developed strategies to minimize the environmental footprint.
• ISO 45001 Implementation: Led hazard identification, risk assessment, and control measures to maintain a safe workplace.
• Regulatory Compliance: Ensured adherence to environmental and occupational health & safety regulations.

• Quality Control of Barite: Conducted API-compliant barite testing, overseeing segregation and grading for consistent product quality.
• SAP Implementation: Led SAP development for enhanced data management and streamlined operations.
• Inspection & Calibration: Supervised in-process and final inspections, managed calibration activities for testing equipment.
• Mentorship & Team Development: Trained staff on quality standards, process optimization, and compliance best practices.

1. Designed and delivered comprehensive employee training programs, enhancing workforce skills and driving organizational growth and productivity.

2. Successfully led the implementation of the SAP system, streamlining operations, improving data accuracy, and increasing process efficiency as a team leader.

3. Directed cross-functional audit teams to complete 10 API audits and several ISO audits, ensuring compliance with regulatory, industry, and customer standards.

4. Spearheaded the implementation and maintenance of QMS and IMS systems as Team Head, aligning operations with ISO 9001, ISO 14001, ISO 45001, and API requirements.

5. Organized and facilitated Safety Days and Environment Days initiatives, promoting a culture of safety, environmental awareness, and employee engagement.

6. Demonstrated leadership by driving the development and optimization of QMS and IMS systems, achieving continuous improvement and regulatory compliance.

7. Led strategic process optimization effortsas Team Head, reducing costs, enhancing operational efficiency, and improving production metrics.

8. Maintained a customer-focused leadership approach, ensuring product and service quality aligned with client requirements and improving customer satisfaction.

9. Oversaw document control and compliance as a team leader, ensuring that quality documentation adhered to regulatory standards and audit readiness.