Katla Ramesh
Hyderabad
Summary
Over 15 years of proven development in Retail Business Environment.
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Fluent in [Telugu,Hindi and English].
Overview
15
15
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Service Co-worker • Service Business
IKEA India Pvt Ltd
02.2018 - Current
- Followed IKEA instructions and procedures to complete assigned tasks.
- Generated reports detailing findings and recommendations.
- Contributed to team success by completing jobs quickly and accurately.
- Evaluated customer needs and feedback to drive product and service improvements.
- Designed kitchen layouts with precise measurements for cabinets.
- Assembled IKEA products, including kitchen cabinets and wardrobes,known for their global standards.
- Coordinated with various stakeholders to enhance customer experience, adhering to IKEA's key values.
Pricing - Team Lead
Metro Cash & Carry India Pvt Ltd
03.2015 - 01.2018
- Making Price benchmarking (PBM) articles investment data,Rail Card audit for PBM,Dash Board report & HUL Q1 articles data on weekly basis
- Regularly visiting competitor stores and doing benchmarking for all PBM articles
- Handling two stores in Hyderabad
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Customer Consultant
Metro Cash & Carry India Pvt Ltd
12.2013 - 03.2015
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Focus on medium-size, Wholesale and analyze their needs and give appropriate product or package to build their confidence and trust
- Responsible for core articles delivery to Metro customers on time, develops and execute strategies to increase the customers' basket size, invoice value, visiting frequency and increases the overall wallet share of the customers' total purchases with Metro Cash and Carry
- Analyze the customer reports to track the evolution of the business unit and manage the customer life cycle or customer database for regular business and promotions
Sales Representative
Camlin Limited
03.2010 - 12.2013
- Promote Camlin Products range of Camlin Brand
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Focusing on the width and depth of all Brand wise SKU's at outlets
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
S.S.C -
Board of Secondary School Education
01.1998 - 01.1999
Intermediate - undefined
Board of intermediate
01.1999 - 01.2001
BCom - Comp
Osmania University
01.2001 - 01.2004
MBA - Marketing
Osmania University
01.2009 - 01.2011
Skills
MS - DOS
Windows 98
Windows 2007
MS-Office
Personal Information
- Age: 41
- Date of Birth: 06/15/1984
Timeline
Service Co-worker • Service Business
IKEA India Pvt Ltd
02.2018 - Current
Pricing - Team Lead
Metro Cash & Carry India Pvt Ltd
03.2015 - 01.2018
Customer Consultant
Metro Cash & Carry India Pvt Ltd
12.2013 - 03.2015
Sales Representative
Camlin Limited
03.2010 - 12.2013
MBA - Marketing
Osmania University
01.2009 - 01.2011
BCom - Comp
Osmania University
01.2001 - 01.2004
Intermediate - undefined
Board of intermediate
01.1999 - 01.2001
S.S.C -
Board of Secondary School Education
01.1998 - 01.1999