Katrina Allen
Fort Wayne
Summary
Mental health professional supporting inpatient care through suicide risk assessment, client supervision, and timely reporting to nursing staff, collecting CSSRS information as well as demographic and insurance information, writing 10+ shift reports per week. Coordinates 8+ behavioral health crisis calls per shift and 15+ suicide risk assessments per week, admissions, discharge support, and therapeutic milieu routines while keeping clients safe and engaged. Delivers steady care in behavioral health settings with strong attention to observation and documentation.
Overview
11
11
years of professional experience
Work History
Pool Monitor
Sun Communities
05.2026 - 09.2026
- Maintained 100% pool chemical compliance through consistent testing and safe condition checks.
- Monitored pool chemical levels to maintain safe, compliant conditions.
- Performed groundskeeping and routine maintenance to preserve a safe, well-kept environment.
- Enforced safety rules and communicated professionally with residents and guests regarding safety requirements.
Crisis Call Service Specialist
Parkview Regional Medical Center
01.2021 - 01.2025
- Responded to approximately 8 behavioral health crisis and medical emergency calls per shift, averaging 24 calls per week, using de-escalation techniques.
- Conducted suicide and risk assessments and communicated findings to clinical staff.
- Coordinated admissions and care transitions across internal and external services.
- Maintained accurate, timely documentation and delivered shift reports to incoming staff.
- Completed suicide and risk assessments and relayed findings clearly to clinical staff for next-step care.
- Coordinated admissions and care transitions with internal and external partners to support continuity of care.
- Prepared shift reports and handoff notes for incoming staff to keep response activities aligned across teams.
- Monitored caller needs closely and adjusted response approach to match the severity of each situation.
- Communicated with nurses, clinicians, and support staff to keep crisis information accurate and actionable.
- Applied crisis intervention techniques to stabilize calls and guide individuals toward appropriate services.
- Supported safety monitoring by tracking caller status and escalating concerns when immediate intervention was needed.
- Updated patient information accurately in electronic records to maintain reliable case documentation.
- Used professional communication to de-escalate emotionally charged conversations and maintain a supportive call environment.
- Reviewed care needs with incoming staff and clarified open items during shift change discussions.
Patient Support Technician / Rehabilitation Service Technician
Otis R. Bowen Center for Human Services
01.2016 - 01.2021
- Maintained a safe, structured unit through continuous client supervision and 15-minute safety checks.
- Facilitated weekly psychoeducational and rehabilitative groups for approximately 9 participants, covering coping skills, anger management, and life skills.
- Supported clients with ADLs and encouraged active participation in treatment activities throughout the unit.
- Conducted contraband checks, managed client belongings, and supported admissions and discharge processes.
- Took and recorded vital signs, then reported changes in condition promptly to nursing staff.
- Oriented new clients to the unit and reinforced the therapeutic milieu during early stabilization.
Education
Bachelor of Human Services - Disabilities and Special Needs, Substance Abuse
Indiana University-Purdue University Fort Wayne
09-2026
Skills
- Client Supervision, Group Facilitation, ADLs, Dual Diagnosis, Behavioral Observation and Reporting, De-escalation, CBT/DBT-Informed Care, QPR
- Crisis Intervention, Suicide and Risk Assessment, Safety Monitoring, Vital Signs
- ADLs
- Epic, Avatar, Electronic Health Records (EHR), Microsoft Teams, Microsoft Office
Timeline
Pool Monitor
Sun Communities
05.2026 - 09.2026
Crisis Call Service Specialist
Parkview Regional Medical Center
01.2021 - 01.2025
Patient Support Technician / Rehabilitation Service Technician
Otis R. Bowen Center for Human Services
01.2016 - 01.2021
Bachelor of Human Services - Disabilities and Special Needs, Substance Abuse
Indiana University-Purdue University Fort Wayne