- Travelling
- Baking
- Reading
- Fashion and Style
- My Family
- My Mini-Schnauzer
KATRINA AMOS
Henryville,IN
Summary
Dynamic insurance professional with a proven track record at State Farm Insurance, excelling in client relationship building and problem-solving. Adept at resolving customer issues and enhancing satisfaction through clear communication and analytical skills. Successfully maintained high client satisfaction rates by providing tailored insurance solutions and exceptional service.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Agent Team Member
State Farm Insurance
02.1983 - 12.2025
- Assisted agent and team members in daily operations to ensure efficient workflow.
- Supported customer service efforts by addressing inquiries and resolving issues promptly.
- Participated in training sessions to improve product knowledge and operational skills.
- Maintained accurate records of all client interactions, ensuring seamless continuity of service during employee transitions or absences.
- Obtained and maintained Indiana Property and Casualty and Life and Health insurance health licenses.
- Resolved client inquiries and issues efficiently, ensuring high satisfaction rates.
- Utilized analytical skills to assess clients' insurance needs and recommend appropriate policies.
- Developed and nurtured long-term customer relationships through consistent follow-ups and personalized service.
- Assisted with administrative tasks, including electronic filing, scheduling, outgoing mail preparation, and daily bank deposits.
- Processed payments for policyholders and maintained accurate records of transactions.
- Handled claims information for auto and homeowner's insurance, ensuring compliance with regulatory standards.
- Provided exceptional customer service by addressing policy changes and inquiries promptly.
- Resolved customer service and billing issues efficiently, ensuring high levels of client satisfaction.
- Reviewed and analyzed insurance policies to ensure comprehensive coverage for clients.
- Developed leads and scheduled appointments, identifying customer needs to market appropriate products.
- Educated customers on insurance options through a needs-based review process.
- Guided clients through insurance policy details and coverage options.
- Strengthened client relationships through effective problem-solving and communication.
- Provided expert guidance on insurance options, enhancing customer understanding and satisfaction.
- Calculated insurance premiums and processed claims efficiently.
Education
High School Diploma -
Henryville High School
Henryville05.1982
Office Education
Prosser Career Education Center
New Albany, IN05.1982
Skills
- Client relationship building
- Resolving customer issues
- Problem-solving abilities
- Positive attitude
- Customer service
- Verbal and written communication
- Analytical and logical thinking
- Critical thinking
- Clear communication
- Organizational skills
- Documenting information
- Relationship building
- Ensuring customer satisfaction
Certification
- Indiana Property and Casualty and Life and Health Producer's License - 1990
Interests
Timeline
Agent Team Member
State Farm Insurance
02.1983 - 12.2025
High School Diploma -
Henryville High School
Office Education
Prosser Career Education Center
Similar Profiles
ANTHONY J. GRIFFITHANTHONY J. GRIFFITH
Insurance Producer at State Farm Insurance, Alleyne Insurance and Financial ServicesInsurance Producer at State Farm Insurance, Alleyne Insurance and Financial Services
Tyler StaronTyler Staron
Data Analyst at State Farm InsuranceData Analyst at State Farm Insurance
Kawaski CantyKawaski Canty
Auto Initial Loss Reporting (ILR) Licensed Adjuster at State Farm InsuranceAuto Initial Loss Reporting (ILR) Licensed Adjuster at State Farm Insurance
Jeremy ThomasJeremy Thomas
Chemical Operator at AllnexChemical Operator at Allnex
Wyatt PrijateljWyatt Prijatelj
Car Detailing at WJP DetailingCar Detailing at WJP Detailing