Katrina Bacon
GREENFIELD
Summary
Dynamic professional with extensive SAP proficiency and collaboration skills, driving operational excellence at Elanco Animal Health. Proven track record in optimizing order-to-cash processes and leading successful SAP implementations. Adept at strategic planning and logistics coordination, delivering impactful solutions that enhance efficiency and foster cross-functional partnerships.
Overview
18
18
years of professional experience
Work History
Advisor, Commercial Operations
Elanco Animal Health
Greenfield
01.2021 - Current
- Direct Operational Excellence team focused on Order to Cash, Warehousing, and Logistics
- Spearhead SAP implementation as business lead for integrations and updates in US Affiliate.
- Acts as business liaison facilitating collaboration among marketing, sales, supply chain, master data, and finance functions.
- Direct lead efforts for new warehousing, EDI, and third party business partners
- Orchestrated efforts as key partner in establishing third party control tower
- Function as Veeva Vault business approver managing deviations, change controls, and CAPAs
- Define and optimize business requirements for each new 3PL
- Responsible for collaborating with global affiliates on SAP changes
Sr Specialist - Commercial Operations
Elanco Animal Health
Greenfield
01.2015 - 01.2021
- Facilitated order to cash transactions utilizing SAP ECC and S4 while collaborating directly with internal and external customers.
- SAP subject matter expert for all order-to-bill functions across US and Canada
- SAP implementation business lead for integrations and system updates for US and Canada
- SAP liaison for supply chain, master data, and finance processes
- Use SAP to place orders, manage inventory, invoice customers, and report.
- Process returns, credits, and debits within SAP
- Root Cause Analyst in Trackwise for returns, deviations, and change management
Lead Operator/Tech Support Specialist
Hinduja Global Solutions
Greenfield
01.2014 - 01.2015
- On assignment at Elanco Animal Health North American Customer Service. Responsible for order to cash transactions using SAP and working directly with internal and external customers.
- Use SAP to place orders, manage inventory, invoice customers and reporting
- Process returns, credits and debits in SAP
- Root Cause Investigator in Trackwise for returns, deviations, and change controls
- Maintain daily schedule and phone coverage
- Use CaaS call center software for daily tasks and reporting
- Facilitate the Quality Monitoring program for all HGS employees on assignment with Elanco Customer Service
Customer Service Specialist
Hindu's Global Solutions
Greenfield
01.2013 - 01.2014
- On assignment at Elanco Animal Health North American Customer Service. Responsible for order to cash transactions using SAP and working directly with internal and external customers.
- Use SAP to place orders, manage inventory, invoice customers and reporting
- Process returns, credits and debits in SAP
- Work with Finance and Quality to streamline and improve current and new processes
- Work with system experts to create enhancements and changes
Product Supply Consultant
Roche Diagnostics
Indianapolis
01.2007 - 01.2012
- Act as liaison between the Sales, Marketing, Product Supply organizations and Customer Service for stock situations, product launch and discontinuation teams, project management.
- SAP SME to test order to cash transactions for system upgrades
- GS1 Standards, FDA UDI and SAP Subject Matter Expert
- Maintained GDSN Data using GXS interface to 1Sync
- Led and participated on departmental, local and global project teams
- Created and maintained workflow forms in SharePoint
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UTSkills
- SAP proficiency
- Collaboration skills
- Logistics coordination
- Data analysis
- Strategic planning
- Project management
- Problem solving
References
References are available on request.
References
References available upon request.
Timeline
Advisor, Commercial Operations
Elanco Animal Health
01.2021 - Current
Sr Specialist - Commercial Operations
Elanco Animal Health
01.2015 - 01.2021
Lead Operator/Tech Support Specialist
Hinduja Global Solutions
01.2014 - 01.2015
Customer Service Specialist
Hindu's Global Solutions
01.2013 - 01.2014
Product Supply Consultant
Roche Diagnostics
01.2007 - 01.2012
Bachelor of Science - Business Management
Western Governors University
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