Katrina Smedley
Evansville
Summary
Dynamic leader with a proven track record at Hertz Rent A Car, enhancing customer satisfaction and driving revenue growth. Expert in branch operations management and fostering strong customer relationships. Demonstrates a goal-oriented mindset and exceptional problem-solving abilities, achieving significant improvements in operational efficiency and team productivity.
Retail management professional prepared for leadership roles in high-volume environments. Expertise in streamlining operations and improving customer relations. Recognized for fostering team collaboration and consistently meeting business goals. Adaptable and reliable in dynamic settings.
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
8
8
years of professional experience
Work History
Hardlines Manager
Sierra Trading Post
05.2024 - Current
- Conducted regular competitor analysis to stay current with industry trends and adjust pricing strategies accordingly.
- Collaborated with marketing team to develop promotional campaigns that boosted sales within the hardlines category.
- Supported overall company initiatives by participating actively in store-wide initiatives and events.
- Coordinated seasonal merchandise transitions smoothly while adhering closely to deadlines.
- Implemented loss prevention measures, resulting in reduced shrinkage and improved profit margins.
Leasing Agent
Homes by Huffman
07.2022 - 09.2023
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Recruited new residents through website advertising and marketing.
- Collected rent and tracked resident payments and information in computer system.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
Branch Manager
Hertz Rent A Car
01.2021 - 04.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Assistant Property Manager
ERS Management LLC
09.2019 - 12.2020
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Shift Floor Lead
Walgreens
07.2017 - 09.2019
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
- Oversaw cash handling procedures, ensuring accuracy in transactions as well as proper storage of funds according to company guidelines when needed.
- Maintained a clean and safe workspace, adhering to company standards and regulations.
- Reduced employee turnover rates through effective communication, training, and support.
- Delegated tasks to employees to enhance productivity and workflow.
- Helped in pharmacy by processing prescriptions, filling prescriptions, fixing insurance issues/contacting insurance companies.
Education
Bachelor of Science - Criminal Justice
University of Evansville
Evansville, INSkills
- Store operations
- Leasing and sales
- Branch operations management
- Strong communication skills
- Goal-oriented mindset
- Customer relationships
- Telephone and email etiquette
- Staff scheduling
- Payment collection
- Background checks
- Problem-solving
- Inventory management
- Insurance billing
- Medication dispensing
- Insurance verification
- HIPAA
- Drug inventory control
Timeline
Hardlines Manager
Sierra Trading Post
05.2024 - Current
Leasing Agent
Homes by Huffman
07.2022 - 09.2023
Branch Manager
Hertz Rent A Car
01.2021 - 04.2023
Assistant Property Manager
ERS Management LLC
09.2019 - 12.2020
Shift Floor Lead
Walgreens
07.2017 - 09.2019
Bachelor of Science - Criminal Justice
University of Evansville
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