Katrothu Minorbabu

Advanced Software Engineer

Light and Wonder

Bengaluru

05.2020 - 09.2024

5 years of strong proficiency in managing, monitoring, and maintaining cloud-based solutions on Azure and AWS.
Microsoft cluster management handled 3-node and 5-node clusters.
Worked on Microsoft, VMware, and Nutanix hypervisors.
Active Directory, DNS, and DHCP management.
Vulnerability management across client environments: servers and network devices.
Backup solutions and administration
Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
Understanding ITIL principles and processes.
High-level patching planning and execution of security and third-party OS patch upgrades for multiple customers.
Played a vital role in leading all facets of technical operations, including promoting high-quality customer issue resolution, problem escalation, service monitoring, and case management, adhering to SLA.
Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
Provided second and third level technical support and troubleshooting to clients.
Designed and implemented system security and data assurance.
Wrote and maintained custom scripts to increase system efficiency and performance time.
Managed installation, upgrade, and deployment projects and provided on-site direction for engineers.
Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
Improved system efficiency by implementing and optimizing hardware and software components.
Weekly/monthly connect with team for review.
Implemented virtualization technologies for better resource utilization, cost savings, and easier management of server environments.
Implement proactive monitoring solutions for critical infrastructure components to minimize potential downtime risks due to unexpected failures or capacity-related issues.
Spearheaded efforts towards achieving industry-standard certifications like ISO 27001 or SOC 2 Type II audits for improved security posture within the organization.
Streamlined IT operations by automating processes, reducing manual tasks, and increasing overall productivity.
Handled the weekly/monthly Client calls.

Similar Profiles

Michaella GreenwoodMichaella Greenwood

Resource RN at Northern Light C.A. Dean Hospital/Northern Light Mayo HospitalResource RN at Northern Light C.A. Dean Hospital/Northern Light Mayo Hospital