Katta Chandana Reddy
Hyderabad
Summary
To work in a dynamic professional environment with a growing organization and utilize my creativity and innovative thinking for benefit of myself and the Organization
Overview
7
7
years of professional experience
Work History
Senior Member Technical /Senior Quality Analyst
ADP
12.2021 - Current
- Company Overview: I am currently working as a Network Engineer at ADP Private Limited.
- Excellent Analytical, Problem-solving skills.
- Administer Identity and Security access globally for human and functional accounts across multiple systems and applications. This includes onboarding/offboarding, incident/problem management associated with access entitlements and terminations.
- Engage in administrative tasks such as adding, modifying, and deleting group mailboxes and email accounts.
- Setting up MFA and troubleshooting MFA issues
- Exchange and Intune directories respectively.
- Troubleshooting mail flow issues.
- Research acute, complex technical problems within the environment and develop plans to resolve
- Infrastructure issues related to the email and messaging platforms (Network Services, Security, Server Admins, Backup and Storage team and other applications teams)
- Knowledge in administering Identity and Access Management solutions using ADAPT or identity
- Experience in Business Analysis, Creation of users in Active Directory and Adding to Existing Groups.
- Providing security to the environment by creating user's and permissions.
- Following ITIL process during the IAM process.
- Provisioning, De-Provisioning and maintaining the Life cycle of the accounts.
- Assign privileges, access, and entitlements based on identity and associations
- Creation of Distribution list and Group Mailbox in ISM tool.
- Knowledge on Microsoft tools.
- Adhere to Follow 100% SLA with respective to Issue and priority.
- SCCM, Exchange Console, RSA, Air watch
- Proficient in working on: VPN issues through CISCO any connect, RSA, Global protect
- Application password Reset services like SAP, Mainframes, Oracle, Netsecure, Clarify, Siebel CRM
- Troubleshooting issues related to windows, outlook, web-based application issues, Citrix xen app and xen desktop issues
- Working with Active directory, Group Policies, adding members ships and Granting the Access for multiple Applications
- Bit Locker Troubleshooting’s
- for last one year working as analyst, auditing calls from gencloud.
- soveIt to audit calls and chats of tier 1 and tier 2
IT Technical Support Analyst
Optum Global Solutions
05.2021 - 11.2021
- Try to resolve issues at the first point of engagement and avoid hand-offs, escalations and the need for call-backs.
- We use a tool called “Service now” to log, track and manage incidents.
- The first priority when we receive the call is, to fix the issue on the same call to decrease Repeats and improve First call resolution (FCR).
- Provide Support for common user requests (access, password reset, etc.) using Active Directory.
- Creating the user accounts using the Active directory.
- We help users in resolving network related queries like LAN, Wi-Fi, and VPN using the tool called “Cisco Identify Service Engine”.
- We assist the users with installing the Network Printers, Mapping the Local Shared Drive.
- We troubleshoot issues related Office 365 applications, mainly Teams, Outlook and One drive.
- We also help with hardware related queries like machine slowness, Blue Screen of death and Audio etc.
Technical Support Associate (Siebel Ticketing Tool Web Server)
Diebold Nixdorf
10.2018 - 01.2020
- Technical Troubleshooting, End User Training
- Virus Detection, Removal & Prevention, IT Infrastructure & Performance Tuning
- Escalate service questions to appropriate client representatives.
- Fill in for in-house IT services as needed, Installing new desktop system for developers, Project managers, and quality assurance team members
- Be on part with three different software - Agilis, Vista & Odyssey.
- Providing team support when required regarding the process. Quality Audits of the team, Mentor the new Hires.
Education
Bachelor of Science - Computer Science
St.pious X Degree And PG College For Women
Hyderabad05-2018
Skills
- Identity management
- Network troubleshooting
- Security protocols
- Active Directory
- Problem resolution
- Software installation
- Hardware configuration
- Technical issue analysis
- Application installations
- Network administration
- auditing calls
- team management
Strengths
- Flexible in learning
- Adaptability
- Good presentation, communication and interpersonal skills
- Good team worker
- Leadership qualities
Synopsis
- An erudite student with zeal to make into reputed organization.
- Well versed with C, Java, and web designing concepts.
- Proficiency at learning new technologies.
- Believes in continuous learning and possessed.
- Quick learner with ability to work under pressure.
Timeline
Senior Member Technical /Senior Quality Analyst
ADP
12.2021 - Current
IT Technical Support Analyst
Optum Global Solutions
05.2021 - 11.2021
Technical Support Associate (Siebel Ticketing Tool Web Server)
Diebold Nixdorf
10.2018 - 01.2020
Bachelor of Science - Computer Science
St.pious X Degree And PG College For Women