Katyayani Apasha
Customer Success Manager| Aspiring Corporate Trainer
Lucknow
Summary
Results-driven professional with extensive experience in human resource management, customer success, and training delivery. Proven ability to coordinate impactful learning programs, cultivate strong client relationships, and drive organizational growth. Expertise in aligning people, processes, and performance to achieve business objectives while enhancing workplace efficiency. Committed to fostering a collaborative environment that empowers teams and supports strategic initiatives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Riu Global Services Pvt Ltd
03.2021 - 02.2026
- Identified client training needs during telecom network upgrades and transformation initiatives.
- Planned and managed end-to-end training programs, ensuring timely and effective delivery to client teams.
- Coordinated with subject matter experts (SMEs) and trainers to align content with client expectations.
- Facilitated onboarding programs for new telecom clients, ensuring seamless integration with business goals.
- Delivered virtual and in-person training sessions, ensuring clarity and engagement.
- Collected and analyzed client feedback, driving continuous improvement in training quality and outcomes.
- Served as the key liaison between clients, internal teams, and business leadership.
- Supported digital learning delivery, resolving technical issues, and ensuring content accuracy.
- Collaborated with sales teams to ensure smooth handovers from sales to training execution.
HR Manager
Rabhav Infrastructures Private Limited
10.2016 - 10.2017
- Managed full-spectrum HR operations, including talent acquisition, onboarding, and employee lifecycle management.
- Developed and implemented HR policies aligned with organizational objectives.
- Oversaw workforce planning to meet project needs in the infrastructure and real estate sectors.
- Led employee engagement, ensuring a motivated and productive workforce.
- Managed performance reviews and structured feedback to drive employee growth.
- Handled employee relations, ensuring compliance with labor laws and company policies.
- Supported cross-functional coordination to align HR practices with business operations.
Lecturer
Institute of Engineering and Technology - ADHOC
08.2014 - 06.2016
- Delivered MBA-level courses in HR and management, fostering interactive learning through case studies and discussions.
- Designed and structured lesson plans to ensure full syllabus coverage, and practical relevance
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Conducted individual research projects to actively contribute to institution's research work.
Lecturer
Institute of Engineering and Technology - ADHOC
08.2014 - 06.2016
- Delivered MBA-level courses in HR and management, fostering interactive learning through case studies and discussions.
- Designed and structured lesson plans to ensure full syllabus coverage, and practical relevance.
- Proposed new instructional techniques to ensure quality learning experiences for students.
- Served on academic or administrative committees that deal with institutional policies, departmental matters, and academic issues.
- Facilitated class discussions and seminars.
- Coordinating with the organizational department to adapt HR practices in daily assessments for diversity, equity, and inclusion policies.
- Provided training and placement support to MBA students, including resume building, interview preparation, and industry readiness coaching, resulting in improved employability outcomes.
Education
Master of Business Administration - Human Resource Management
Banasthali University
Rajasthan04.2014
Skills
Engaging Public Speaker
Resourceful Academic Advisor, Training and Development Skills, Project Management
Training and mentoring
Process improvement
Staff management
Certification
Corporate Trainer Certification (In Progress) Indian Leadership Academy | Expected: May 2026
Timeline
Corporate Trainer Certification (In Progress) Indian Leadership Academy | Expected: May 2026
04-2026
Customer Success Manager
Riu Global Services Pvt Ltd
03.2021 - 02.2026
HR Manager
Rabhav Infrastructures Private Limited
10.2016 - 10.2017
Lecturer
Institute of Engineering and Technology - ADHOC
08.2014 - 06.2016
Lecturer
Institute of Engineering and Technology - ADHOC
08.2014 - 06.2016
Master of Business Administration - Human Resource Management
Banasthali University