Summary
Overview
Work History
Education
Skills
Websites
Personal Summary
Personal Information
Languages
It Skills And Certifications
Timeline
Generic
Katyayani Peddinti

Katyayani Peddinti

Hyderabad

Summary

Dynamic State Operations Manager adept in strategic planning and customer relationship management. Achieved a 30% increase in customer satisfaction through innovative policy improvements and effective leadership. Proven track record in operational efficiency and team motivation, driving significant revenue growth and enhancing service delivery standards.

Overview

13
13
years of professional experience

Work History

State Operations Manager

Gilbarco Veeder-Root India Private Limited
04.2022 - 08.2023
  • Managed operations across two southern states, Andhra Pradesh and Telangana.
  • Oversaw service delivery for multi-national oil companies including Shell and Indian Oil.
  • Led teams of professionals in delivering exceptional customer service.
  • Implemented customer-centric policies, increasing loyalty and retention rates.
  • Drove improvements in customer satisfaction ratings by managing complaints empathetically.
  • Maintained relationships with senior management at key oil companies to foster collaboration.
  • Managed a team of 155 service delivery professionals to ensure high-quality client services.
  • Achieved revenue generation of ₹4.2 crore for Q4 FY 2022, highest in three years.

Lead-Operations Support

Blutick Solutions Pvt Ltd
Hyderabad
08.2017 - 06.2020
  • Formulated and outlined monthly incentive plans to enhance team motivation.
  • Optimized hiring, exit policies, and resource allocation for improved operational efficiency.
  • Facilitated onboarding sessions and training to strengthen new hires' skillsets.
  • Organized staff orientation programs to promote collaboration and teamwork.
  • Implemented policies to ensure compliance with legal and operational standards.
  • Created performance evaluation systems to assess staff contributions effectively.
  • Led recruitment efforts and developed strategic partnerships to leverage existing talent.
  • Developed and enforced data governance policies and procedures for data integrity.

Network Operations Analyst

Accenture Solutions Pvt Ltd
Bangalore
07.2015 - 02.2017
  • Developed complex dashboards and reporting tools to track business performance metrics.
  • Patched software and installed updates to eliminate security vulnerabilities and protect data.
  • Installed and configured operating systems and applications for optimal performance.
  • Streamlined processes and updated procedures to ensure consistent support actions.
  • Responded to customer inquiries, providing technical assistance via phone and in person.
  • Evaluated user problems through testing scripts and detailed questioning techniques.
  • Implemented training programs while planning and documenting Standard Operating Procedures.
  • Conducted workplace compliance training to mitigate liability risks effectively.

Senior Analyst

Microland
Bangalore
05.2014 - 07.2015
  • Investigated system issues and implemented resolutions, reducing downtime significantly.
  • Performed thorough system analysis, documentation, testing, and user support during platform transitions.
  • Validated results through quality assurance to ensure data accuracy.
  • Conducted root cause analysis to identify and resolve underlying problems.
  • Researched and integrated new technologies to enhance existing offerings.
  • Installed system updates to mitigate vulnerabilities and strengthen security.
  • Provided technical support for troubleshooting analytics and reporting challenges.
  • Monitored incident queue, registered requests, and ensured timely resolution of incidents.

Technical Solutions Representative Grade II

HP Global Soft Pvt Ltd (DXC Technology)
Bangalore
04.2010 - 04.2014
  • Managed ticketing systems to efficiently process support actions and requests.
  • Assisted customers in issue identification and provided solutions for service restoration.
  • Resolved a diverse range of technical issues across multiple applications and systems.
  • Handled high call volumes and responded to VIP team technical support needs.
  • Promptly addressed incoming leads and requests for technical assistance.
  • Identified sales opportunities and communicated findings to supervisor.
  • Simplified explanations of security measures to help users understand malware threats.
  • Configured hardware and granted system permissions for new employees.

STRATEGY CONSULTANT

MINDSTREAM CONSULTING
  • Performed all activities in the strategy development process, from problem definition to develop business growth.
  • Conducted consumer behaviour analysis to validate a business idea and generate insights about preferences.
  • Conducted market analysis to identify competitors and generate insights to support financial analysis of the business idea using SEMRUSH.
  • Used PM tool - Gantt Chart to track the project progress.
  • Reported stakeholder's consumption and trader's performance to senior management through periodic MIS.
  • Ensured smooth daily operations & communication between stakeholders.

Education

MBA/PGDM - Strategic Management & Human Resource Management

IIM Rohtak
Rohtak
05-2022

Bachelor of Engineering - Electronics & Communications

Avinashilingam Deemed University
Coimbatore
05-2007

Skills

  • Strategic planning and execution
  • Operational standards and procedures
  • Customer relationship management
  • Succession planning
  • Human resource management
  • Stakeholder engagement
  • Compliance oversight
  • Policy improvement
  • Goal setting
  • Strategic decision-making
  • Operational efficiency
  • Problem solving
  • Change management
  • Collaboration skills
  • Effective communication
  • Leadership development

Personal Summary

With expertise in managing end-to-end operations, I have successfully overseen all facets of production, supply chain, logistics, and quality control. My skills extend to developing and executing strategies aimed at enhancing operational efficiency, cost reduction, and productivity augmentation., Possessing strong leadership capabilities, I have consistently demonstrated my prowess in constructing and leading high-performing teams., I have a proven track record of achieving success through the development and execution of strategic plans closely aligned with overarching business objectives., My proven expertise lies in the adept implementation of quality control measures that rigorously uphold regulatory standards and meet the discerning requirements of our valued customers., My repertoire includes robust communication skills, both written and verbal, which facilitate effective collaboration with stakeholders across all echelons of the organization.

Personal Information

  • Date of Birth: 07/07/83
  • Marital Status: Single/Unmarried

Languages

  • English
  • Hindi
  • Bengali
  • Telugu

It Skills And Certifications

MS Windows 10, ServiceNow, Remedy, HPSM, Stellar, Power Bi, Gantt Chart, ITIL V3, Six Sigma

Timeline

State Operations Manager

Gilbarco Veeder-Root India Private Limited
04.2022 - 08.2023

Lead-Operations Support

Blutick Solutions Pvt Ltd
08.2017 - 06.2020

Network Operations Analyst

Accenture Solutions Pvt Ltd
07.2015 - 02.2017

Senior Analyst

Microland
05.2014 - 07.2015

Technical Solutions Representative Grade II

HP Global Soft Pvt Ltd (DXC Technology)
04.2010 - 04.2014

STRATEGY CONSULTANT

MINDSTREAM CONSULTING

MBA/PGDM - Strategic Management & Human Resource Management

IIM Rohtak

Bachelor of Engineering - Electronics & Communications

Avinashilingam Deemed University

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Katyayani Peddinti