Kaunen Julphkar
Fatehpur uttar pradesh
Summary
Dedicated to skill enhancement and knowledge acquisition through technical training, aiming to contribute significantly to organizational success. Talented Support Engineer adept at applying abilities, drive, and technical skills to deliver positive impact. Proactive and hardworking team player with focused mentality and rigorous approach.
Overview
14
14
years of professional experience
Work History
Video Engineer
Hitech Solutions
Mumbai
09.2010 - 01.2018
- Install/ Trouble-Shoot And Repair / Maintain Various Hardware Like Apple Mac Pro, Apple I Mac, Apple Mac Mini, Apple Mac Book, Apple Mac Book Pro, Apple Mac Book Air, Apple I Pod, Apple I Pad And Other Peripherals Of All Macintosh Systems.
- Troubleshooting S/w Installation, H/w Installation Of All Macintosh Systems.
- Troubleshooting All Video Hardware and Software.
- Troubleshooting Final Cut Pro Software And Fixing The Problem.
- Troubleshooting Hardware and OS Problems of Macintosh Systems.
- Final Cut Pro, Black Magic Capture Card, AJA Kona Capture Card.
Support Engineer
Zones corporate solution
Mumbai
03.2019 - 10.2024
- Delivered technical support addressing hardware and software issues throughout organization.
- Collaborated with cross-functional teams to enhance client service delivery.
- Assisted in deploying new technology solutions for improved operations.
- Documented troubleshooting processes and created user guides for reference.
- Managed ticketing system to track support requests and resolutions efficiently.
- Conducted regular system audits to ensure compliance with corporate standards.
Education
B.A -
Kanpur University
01.2010
SOFTWARE GCC INSTITUTE OF FATEHPUR
01.2009
10+2 Intermediate
Muslim Inter Collage
Fatehpur Allahabad UP01.2007
High School -
Muslim Inter Collage
Fatehpur Allahabad UP01.2005
Diploma - Computer software
GCC Institute
Skills
- Diploma in Computer software from GCC Institute
- Microsoft Windows 10 XP & 7, Mac Os
- 9,106,107,108,1091010,To 1015
- Technical support
- Hardware troubleshooting
- Software installation
- System maintenance
- Issue resolution
- Customer support
- Problem solving
- Effective communication
- Technical analysis
- Operating systems
Languages
English, Hindi, Urdu
Extracurricular Activities
Participated in NCC and Drawing competition
Personal Information
- Father’s Name: Julphkar Ahmad
- Permanent Address: 172 Bakandha Korai Fatehpur Uttar Pradesh 212601
- 9167366230
- Date of Birth: 1990-09-18
- Sex: Male
- Marital Status: Single
Timeline
Support Engineer
Zones corporate solution
03.2019 - 10.2024
Video Engineer
Hitech Solutions
09.2010 - 01.2018
B.A -
Kanpur University
SOFTWARE GCC INSTITUTE OF FATEHPUR
10+2 Intermediate
Muslim Inter Collage
High School -
Muslim Inter Collage
Diploma - Computer software
GCC Institute
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