RUPINDER KAUR

• Inspected final products to assess compliance with quality standards and established tolerances.
• Maintained compliance with health, safety, and environment practices.
• Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
• Prepared, boxed, and staged outgoing shipments.

• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.

●Prepare and handle all phases of import and export documentation for China southern Airline, Air India, Iceland, Ethiopian Airline and Philippines Airline and including, but not limited to: calculating freight, storage, and other related charges; preparing documents for next sector transfer, delivery,and other related cargo handling phases, such as preparing cargo manifests.

●Performs all functions of the customer's in-house computer systems),
including Air Conveyance Information System (ACI), as required.

●Routing inbound and outbound air freight shipments to their destinations by performing all required documentation tasks, both
electronically and hardcopy. Communicate with customers on various levels, ensuring accurate and timely movement of cargo.

●Open and distribute incoming regular and electronic mail and other communication forms. Coordinate the flow of information internally with other departments in organization.

● Answer telephone and email inquiries.
Accept and check air way bills against customs and other regulatory agency requirements such as cargo screening.

●Observe and ensure compliance with all applicable employee safety and facility security procedures. Determine required action and implements
such to ensure a safe and secure work environment.

●Actively engage in all company policy and regulatory agency requirements related to safety and security.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
• Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.

• Developed a store loyalty program that increased customer retention
• Developed and implemented an efficient store layout that increased sales
• Provided excellent customer service, resulting in an increase in customer satisfaction scores.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Developed a CRM system to track sales and client data, resulting in improved customer service and lead conversion rates
• Trained and mentored new sales staff on customer service, product knowledge, and sales techniques
• Trained and managed a team of retail sales associates to achieve high customer service ratings and successfully meet sales targets.