KAUSAR FARUQI

• Operations Management: Planning workflow, scheduling staff, managing bookings, and ensuring equipment and work areas are maintained.
• Ensuring quality repairs
• Customer Relations: Communicating with customers, providing estimates, explaining repairs, handling complaints, and building loyalty.
• Quality Control: Conducting final inspections, checking work thoroughly, minimizing comebacks, and upholding service standards.
• Manage logistics and ensure timely completion of repairs.
• "Managed a team of 10+ technicians, improving productivity by 15% through targeted training and workflow optimization".
• "Achieved a 95% Customer Satisfaction score by resolving disputes and ensuring exceptional service delivery".

• Liaised with China suppliers regarding washing machine spare parts after assessing current industry needs and supplying mechanical spare parts to wholesalers for over a year.
• Oversaw inventory management, ensuring optimal stock levels and product availability.
• Oversaw social media by posting updates, creating content and sharing stories, developing growth strategies.

• Maintained rigorous quality control standards to uphold product and service.

• Coordinated logistics and supply chain management, optimising delivery schedules and reducing costs.