Highly experienced professional with 20+ years in education, customer service, and client-facing positions. Skilled in coordination, leadership, and educational technology.
Known for exceptional organizational skills, dependability, and a positive attitude. Committed to delivering excellence in customer service and eager to contribute to organizational success and growth.
Life Coach and Workshop Leader
Supports and guides individuals in achieving personal growth, overcoming challenges, and realizing their full potential.
Provides one-on-one coaching sessions and facilitates group workshops to help clients/parents/children/teachers develop self-awareness, set goals, and create actionable plans for success. Expertise in empowering individuals to make positive changes in their lives and assisting them in navigating personal and professional challenges.
Responsibilities:
Joined as a Business Head. Looked after a team to make lesson plans and design curriculum.
Initially joined as an Asst. Manager, later on also worked as a customer relationship Manager and then as a Sr. Relationship Manager. Have lead a team of trainer’s as a Team Leader. Also looked after a team of 6 Mentor Conclave Call Centre Team who reported to me. Also recruited the team on behalf of Edumedia.
Homeroom Teacher (Grade 1 and 2)
Created a nurturing and engaging classroom environment that promoted the academic, social, and emotional development of young learners.
Responsibilities:
Joined as a Customer Service Executive, later on moved to Academy on Secondment as a Mentor and Quality Analyst and led a team of 16 Customer Service Executives.
Played a vital role in students early education and overall development. Responsibilities encompassed various aspects, including academic instruction, classroom management, student support, and communication with parents/guardians.
Ability to Work in a Team
Achievements: