Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kausar Salma

Bangalore,India

Summary

Innovator and entrepreneur with over 5 years in business leadership. Experienced in all aspects of business formation, operation, finance, and management. Effective communicator and motivator who identifies and leverages assets in teammates to reach organizational goals. Relentless optimist who believes there is no failure, only feedback.

Overview

1
1
Language
4
4
years of post-secondary education
9
9
years of professional experience

Work History

Business Development Specialist

PhonePe Pvt Ltd
Bangalore, Karnataka
03.2020 - Current
  • Uncovered new clients and business opportunities.
  • Developed marketing content and sales scripts with strategic messaging.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
  • Led trainings to new hires, product iteration, research and analytics, customer service, branding, and international considerations.
  • Assisted with development and implementation of new products.
  • Led corporate-wide initiatives to help guide the start up enterprise and business level goals.
  • Oversaw growth of market research function, enabling organisation to analyse data to identify and anticipate opportunities.
  • Leveraged effective networking strategies to generate new business opportunities.

Owner

Touching Hearts@ITC
Bangalore, Karnataka
03.2019 - 03.2020
  • Consulted with customers to assess needs and propose optimal solutions.
  • Followed OHC(Occupational Health Center) regulations and maintained the Industrial hygiene at workplace.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Optimized team hiring, training and performance.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Improved records management systems for leases and contracts to boost renewals timeliness.
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Developed Industrial health and triage experience.
  • Managed quality assurance program, including
    on-site evaluations, internal audits and customer
    surveys.
  • Proactively evaluated for toxic and epidemic elements at workplace.

Startup Founder

Touching Hearts Multi Speciality Hospital
Bangalore, Karnataka
03.2016 - 12.2019
  • Reviewed individual department performance and worked to improve processes, procedures and practices.
  • Spearheaded matrix organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
  • Ran a business with 6M in annual revenue with around 40 employees for about 3 years.
  • Overall responsible for the management of all clerical/administrative activities at Touching Hearts Hospital.
  • Coached and guided senior managers to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels.
  • Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
  • Created organization's mission and vision statements for use by all employees.
  • Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
  • Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.
  • Constantly looked for fundraising and involved in financial analysis, financial planning, budgeting, sales and negotiation.
  • Directed sell-off of excess inventory to retailers and liquidators to satisfy debts and allow for production retooling.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Drove implementation of new market expansion to propel business forward and adapt to market changes.
  • Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
  • Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
  • Directed technological improvements, reducing waste and business bottlenecks.

Customer Service Representative

DXC Technologies
Bangalore, Karnataka
04.2013 - 12.2015
  • Provided assistance to the customers availing health insurance from United States.
  • Ensured support issues, incidents were managed in a timely and efficient manner.
  • Sought out training opportunities to enhance customer relationship, management abilities and further boost satisfaction scores.
  • Assisted customers with setting appointments, special order requests, and arranging pick-up and drop.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Bachelor of Science - Nursing

Rajiv Gandhi University of Allied Health Science
Bangalore, Karnataka
09.2010 - 07.2014

Skills

Strong command of business and management principles as they pertain to development, resource allocation, production methods, and leading others

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Interests

I attend and speak at several leadership conferences throughout the year to motivate and network with fellow entrepreneurs Outside of business hours, I stay active by running, hiking, and biking my way through the Rocky Mountains I love sampling different coffees from around the world and curling up with a good book

Timeline

Business Development Specialist

PhonePe Pvt Ltd
03.2020 - Current

Owner

Touching Hearts@ITC
03.2019 - 03.2020

Startup Founder

Touching Hearts Multi Speciality Hospital
03.2016 - 12.2019

Customer Service Representative

DXC Technologies
04.2013 - 12.2015

Bachelor of Science - Nursing

Rajiv Gandhi University of Allied Health Science
09.2010 - 07.2014

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Kausar Salma