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Kaushal Kachiya
Project Manager
Ahmedabad,Gujarat
Summary
Dynamic and results-oriented leader with a well-established track record of enhancing business processes and ensuring outstanding customer satisfaction. My unwavering passion for technology has played a pivotal role in driving organizational excellence by introducing innovative solutions and managing infrastructure setup. My managerial approach is characterized by strategic planning supported by rigorous risk assessment and analytical problem-solving, enabling me to effectively lead cross-functional teams and successfully execute numerous large-scale projects.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Head Of Operations
Aipxperts Technolabs Pvt. Ltd.
Ahmedabad , Gujarat
04.2017 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills resulted into long-term relationships and customer success.
- Identify and qualified customer needs, negotiated price and service with customers and vendors to close profitable projects with high success rate.
- Successfully delivered 10+ large projects starting from estimation to delivery.
- Implemented process improvement with the help of new edge project management tools and technologies to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Efficiently managed resource procurement and allocation, optimizing productivity and resource utilization throughout project lifecycles.
- Collaborated with cross-functional teams to proactively identify and resolve project risks, ensuring swift issue resolution.
- Provided technical and operational guidance, consistently delivering project results within established deadlines.
Technical Account Manager
EClinicalWorks India Pvt Ltd
Ahmedabad , Gujarat
04.2015 - 03.2017
- Attained high client satisfaction levels through the delivery of exceptional technical support and the cultivation of strong client relationships with over 50 enterprise-level hospitals in the USA.
- Effectively communicated complex technical information to non-technical individuals, facilitating improved comprehension and collaboration.
- Proficiently analyzed, troubleshooted, and documented numerous critical issues, collaborating with the internal team to drive resolutions that enhanced product quality and performance.
- Aided customers in issue identification and provided clear solutions to restore service effectively.
- Proficiently managed patch deployments and successful upgrades for improved customer experience.
Programmer Analyst
Cognizant Technology Solutions
Pune , Maharastra
09.2013 - 03.2015
- Quickly acquired expertise in Siebel CRM and BMC software, contributing significantly to ongoing support projects shortly after joining.
- Effectively resolved critical issues in Siebel CRM and BMC software, earning recognition for prompt and efficient problem-solving, minimizing client disruptions.
- Simplified complex technical concepts for non-technical clients, enhancing client satisfaction and comprehension of software functionalities.
- Innovatively developed tools to improve support processes, facilitating faster issue identification and resolution, and enhancing support quality.
Education
Computer Science And Programming
Nirma University
Ahmedabad, Gujarat 07.2010 - 06.2013
Bachelor of Information Technology - Information Technology
University of Ballarat
Melbourne, Australia 07.2007 - 06.2010
Accomplishments
- Initiated my career at Aipxperts with 6-member team and successfully expanded it to a robust team of 30+ members.
- Successfully delivered projects, contributing to a consistent year-on-year company revenue growth of 20%, showcasing the ability to drive business success through effective execution.
- Introduced advanced project management tools and methodologies, optimizing project workflows, enhancing collaboration, and boosting productivity and client satisfaction.
Skills
Customer Success
undefinedInterests
Cooking
Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Of Operations
Aipxperts Technolabs Pvt. Ltd.
04.2017 - Current
Technical Account Manager
EClinicalWorks India Pvt Ltd
04.2015 - 03.2017
Programmer Analyst
Cognizant Technology Solutions
09.2013 - 03.2015
Computer Science And Programming
Nirma University
07.2010 - 06.2013
Bachelor of Information Technology - Information Technology
University of Ballarat
07.2007 - 06.2010
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