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Kaushal Kachiya
Project Manager
Ahmedabad,Gujarat
Summary
Dynamic and results-oriented leader with a well-established track record of enhancing business processes and ensuring outstanding customer satisfaction. My unwavering passion for technology has played a pivotal role in driving organizational excellence by introducing innovative solutions and managing infrastructure setup. My managerial approach is characterized by strategic planning supported by rigorous risk assessment and analytical problem-solving, enabling me to effectively lead cross-functional teams and successfully execute numerous large-scale projects.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Head Of Operations
Aipxperts Technolabs Pvt. Ltd.
Ahmedabad, Gujarat
04.2017 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills resulted into long-term relationships and customer success.
- Identify and qualified customer needs, negotiated price and service with customers and vendors to close profitable projects with high success rate.
- Successfully delivered 10+ large projects starting from estimation to delivery.
- Implemented process improvement with the help of new edge project management tools and technologies to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Efficiently managed resource procurement and allocation, optimizing productivity and resource utilization throughout project lifecycles.
- Collaborated with cross-functional teams to proactively identify and resolve project risks, ensuring swift issue resolution.
- Provided technical and operational guidance, consistently delivering project results within established deadlines.
Technical Account Manager
EClinicalWorks India Pvt Ltd
Ahmedabad, Gujarat
04.2015 - 03.2017
- Attained high client satisfaction levels through the delivery of exceptional technical support and the cultivation of strong client relationships with over 50 enterprise-level hospitals in the USA.
- Effectively communicated complex technical information to non-technical individuals, facilitating improved comprehension and collaboration.
- Proficiently analyzed, troubleshooted, and documented numerous critical issues, collaborating with the internal team to drive resolutions that enhanced product quality and performance.
- Aided customers in issue identification and provided clear solutions to restore service effectively.
- Proficiently managed patch deployments and successful upgrades for improved customer experience.
Programmer Analyst
Cognizant Technology Solutions
Pune, Maharastra
09.2013 - 03.2015
- Quickly acquired expertise in Siebel CRM and BMC software, contributing significantly to ongoing support projects shortly after joining.
- Effectively resolved critical issues in Siebel CRM and BMC software, earning recognition for prompt and efficient problem-solving, minimizing client disruptions.
- Simplified complex technical concepts for non-technical clients, enhancing client satisfaction and comprehension of software functionalities.
- Innovatively developed tools to improve support processes, facilitating faster issue identification and resolution, and enhancing support quality.
Education
Computer Science And Programming
Nirma University
Ahmedabad, Gujarat 07.2010 - 06.2013
Bachelor of Information Technology - Information Technology
University of Ballarat
Melbourne, Australia 07.2007 - 06.2010
Accomplishments
- Initiated my career at Aipxperts with 6-member team and successfully expanded it to a robust team of 30+ members.
- Successfully delivered projects, contributing to a consistent year-on-year company revenue growth of 20%, showcasing the ability to drive business success through effective execution.
- Introduced advanced project management tools and methodologies, optimizing project workflows, enhancing collaboration, and boosting productivity and client satisfaction.
Skills
Customer Success
Strategic Planning
Leadership and Team Management
Business Process Re-engineering
Conflict Resolution
Budgeting and Financial Management
Interests
Cooking
Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Of Operations
Aipxperts Technolabs Pvt. Ltd.
04.2017 - Current
Technical Account Manager
EClinicalWorks India Pvt Ltd
04.2015 - 03.2017
Programmer Analyst
Cognizant Technology Solutions
09.2013 - 03.2015
Computer Science And Programming
Nirma University
07.2010 - 06.2013
Bachelor of Information Technology - Information Technology
University of Ballarat
07.2007 - 06.2010