Kaushal Kishore
Senior Software Engineer
Bangalore,KA
Summary
Dynamic professional with over 14 years of experience in customer support and development, specializing in fusion middleware products, including Oracle Forms, Reports, and database tools such as SQL Developer, SQL Plus, and SQL CL. Proven expertise in resolving technical issues related to service requests, demonstrating a strong commitment to enhancing operational efficiency and customer satisfaction. Currently serving as a Senior Software Engineer at Oracle India Pvt. Ltd., focused on leveraging extensive technical knowledge to drive innovative solutions and improve user experiences. Eager to explore new opportunities that enhance skills and contribute to organizational success.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Senior Software Engineer
Oracle India Pvt. Ltd.
2015 - Current
- Working on SR( Service Request) irrespective of Skill set (Oracle Forms, Oracle Reports, SQLDeveloper, SQL
- PLUS,SQLCL,OML) On – Premise and Cloud Infrastructure.
- Solving customers' technical problems, configuration issues, and queries about products and certification via SR update or connecting to the customer site via Zoom, WebEx, and guiding them to resolve their problems.
- Creating Knowledge Base documents and reviewing documents on daily basis to increase Knowledge base.
- A solution given to any generic problem regarding products will create a knowledge document and will document problems and solutions to help other customers, as well as other support engineers.
- Creating VM images Filing Bugs/ Enhancement Request/ Global Document corrections/Patches in bug tools, if any thing found related to product.
- Coordinating with Development team on bug filed to give them environment for testing and for regular updates on bug status.
- Weekly team meeting on discussing on long running cases(SRs) to get it resolve easily via knowledge transfer.
- In order to file bug sometime need to setup environment like customer and reproduce problems internally and then go for bug file/ Product team assistance.
- Worked on highly escalated SR and production impacted SR.
- Worked on Top Account customer and given solution.
- Set up Cloud environment and on premises environment to test issues and provide solution, it could be configuration or technical.
- Troubleshooting ways:-
- Analyze the problem based on Issue description/ Initial Call or SR updates.( Verify the product version , Environment and certification )
- Verify the problem and then trace the problem with help of logs file .
- Troubleshoot the logs according to the problem with the help of different trace methods for the product (RDA, Trace: 32).
- Based on the analysis of logs, we need to help with coding techniques for the customer.
- Total : 10 Years
Software Engineer
3i Infotech Ltd.
2011 - 2015
- Orion(FVC First Video Communication)
- Worked on products on Insurance Domain and ERP Domain( Premia and Orion)
- Customization based on customer requirements on base products on forms and reports and developing new forms and reports as per requirement.
- Worked as an Offshore Developer.
- Customization the client requirement and give the support and development KT to QC and co-ordination with Onsite Team.
- Newly created or modified existing Stored Procedures, functions and packages in accordance with the business requirements.
- Worked in Operation and Sale module.
- Premia(Takaful Insurance Company)
- Customization based on customer requirements on base products on forms and reports and developing new forms and reports as per requirement.
- Worked as an Offshore Developer.
- Customize the client requirement and give support and development KT to QC and co-ordination with Onsite Team.
- Newly created or modified existing Stored Procedures, functions and packages in accordance with the business requirements.
- Worked in Life insurance and General Insurance both.
Education
MCA - Computer Applications Development
ICFAI SCHOOL OF IT
Hyderabad India01.2010
Bachelor of Science - Math Hons.
Ranchi University
Ranchi 04.2001 -
Higher Secondary Class 12 - PCM
Jharkhand Acedemic Council
Jamshedpur 04.2001 -
Matriculation Class X - Maths
Jharkhand Acedemic Council
Jamshedpur 04.2001 -
Skills
Database:- 11g/12c/18c/19c/23c
Awards
- Received SPOT Award for continuously positive customer feedback.
- Mail Group and Slack Channel Created to inform team members about any Alert and general information about product and technical aspects.
- Customer sent appreciation mail for highly escalated SR which was resolved within 4 Hrs.
- Won Metric maestro/Top Performers awards for my exemplary performance in the team.
- Participated in sports and NGO Service in my organization.
- Shared Knowledge on key points about product within team.
- Trained Juniors on process and working aspects.
OTHER ACCOLADES
- Received Award in College for various Debate Competition.
- College Club Activities.
- Functioned as Event Coordinator in APOOGE - College Fest.
- Functioned as Evert Coordinator in Office Fest – CSW(Customer Service week) and Fun@work.
Timeline
Bachelor of Science - Math Hons.
Ranchi University
04.2001 -
Higher Secondary Class 12 - PCM
Jharkhand Acedemic Council
04.2001 -
Matriculation Class X - Maths
Jharkhand Acedemic Council
04.2001 -
Senior Software Engineer
Oracle India Pvt. Ltd.
2015 - Current
Software Engineer
3i Infotech Ltd.
2011 - 2015
MCA - Computer Applications Development
ICFAI SCHOOL OF IT
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