Kaushal Dutt Gohania

• Training

Maintained updated knowledge through continuing education and advanced training.

Trained new employees to meet job requirements.

Produced thorough, accurate and timely reports of project activities.

• Client Servicing

Completed day-to-day duties accurately and efficiently.

Collaborated with others to discuss new opportunities.

Organized team activities to build camaraderie and foster pleasant workplace culture.

• Customer Service

Established trustful relationships with customers through effective communication skills.

Acted as a bridge b/w hospitals & major FinTech insurance players for seamless & quick resolution, as a representative for our client hospitals.

Displayed strong telephone etiquette, effectively handling difficult calls.

Resolved customer complaints through attentive listening and creative problem-solving techniques.

• Quality Audit & Mentoring

Acted as a trainer & mentor of a team of 8 new talents regarding the process core functioning & its application.

Responsible for performing Quality Audits for the team.

Achieved and maintained 100% positive client feedback.

• Awards & Achievements

Awarded as best trainee- April’21 among 35 people by the VP of US Healthcare division for induction training program

Earned incentives and certificate for maintaining 100 percent quality work.

Awarded as Employee of the month- Aug’22 by the VP of US Healthcare division for the exceptional performance.

• Client Servicing
• Worked in Client Servicing team within the organization and provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Provided excellent customer service to resolve customer complaints in a timely manner.

Co-ordinated with cross-functional teams for delivering managed data & further process adherence.

• Process Innovation

Gathered customer feedback through surveys and used the data to improve customer service.

Upheld quality control policies and procedures to increase customer satisfaction.

Took initiatives to promote the self-starter culture in the team and encouraged constructive feedbacks.

Mentored new employees on procedures and policies to maximize team performance.

• Awards & Achievements

Awarded as Employee of the month- Nov’19 by Sr. Manager of US Healthcare division for exceptional performance.

Awarded as the nThrive’s Young Star by Sr. Manager of US Healthcare division for exceptional performance.

Earned incentives and certificate for maintaining 100 percent quality work.

• Recorded reliable & scalable data to create annual events portfolio for the client.
• Co-ordinated with the video editing team to make changes as per the client requirements.

• Responsible for directing the ad shoots as a director of photography
• Joined the onsite marketing team to identify market value & parameters
• Reduced customer approaching time by delivering marketing content within the asked timeline.