Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
References
Languages
Websites
Timeline
Generic

KAUSHALENDRA KANTH

RAIPUR

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, Leasing, Brand management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

15
15
years of professional experience

Work History

General Manager - Operations

SPREE TOWN CENTRE MANAGEMENT LLP
RAIPUR
04.2022 - Current
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Tracked monthly sales to generate reports for business development planning.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Evaluated quality problems and performed Action to identify and resolve issues
  • Managed the leasing process and closed the deal on final table meeting
  • Reviewed the marketing team plan and ensured proper adherence of the execution
  • Coordinated with the legal team to ensure proper documentation of agreements and deeds
  • Handled the local liaison with the government officials and police stations for the smooth operations of the site
  • Monitored the revenue collection on time and explored the opportunities to increase the same for the centre
  • Prepared the budget of the site for the upcoming year and ensured that the expenses done in the ongoing year were within the budget limit
  • Ensured that the AMC and maintenance of the site were happening as per the SOP & given guidelines

Mall Manager

AD MALL - Gorakhpur
Gorakhpur
12.2021 - 03.2022
  • Maintained records of all transactions related to facility operations including sales revenues, expenses and other documents required by law.
  • Coordinated with vendors to provide services such as food court management, advertising campaigns or special promotions.
  • Enforced rules governing use of public spaces within the facility while ensuring safety of patrons at all times.
  • Ensured compliance with all applicable laws and regulations concerning health, safety and labor standards.
  • Provided guidance on how best utilize available space within the mall for maximum efficiency.
  • Resolved customer complaints quickly and effectively while maintaining a positive image of the mall at all times.
  • Facilitated communication between tenants and management to ensure tenant satisfaction.
  • Managed repairs and renovations projects within the facility as necessary.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored financial performance of the mall to ensure profitability goals were met.
  • Created budgets for operational costs such as staffing levels, utility usage or equipment purchases.
  • Negotiated contracts with vendors for goods or services needed to operate the mall efficiently.
  • Analyzed market research data to determine potential new tenants or services that could benefit the mall's revenue stream.
  • Supervised and coordinated the daily operations of the mall, including sales, customer service, security, maintenance and janitorial staff.
  • Liaised with legal counsel when disputes arose between tenants over lease agreements or other contractual obligations.
  • Collaborated with marketing team on initiatives designed to attract new customers into the mall.
  • Scheduled regular maintenance checks on mechanical systems such as HVAC units or elevators.
  • Organized regular meetings with tenants to discuss any concerns they may have regarding their tenancy agreement or any other matters related to their business within the mall.
  • Performed periodic inspections of common areas within the facility in order to maintain cleanliness standards set by local authorities.

Mall Manager

APR CITY CENTRE MALL
Gaya
01.2019 - 11.2021

Assistant Manager - Operations

Essel Group
Patna
10.2014 - 12.2018

Housekeeping Executive

INOX Lesiue Ltd.
Mumbai
01.2012 - 08.2014

House Keeping Head

R. K. Khanna Tennis Stadium
R. K Puram
04.2011 - 12.2011

Housekeeping Supervisor

Park Hotels
Delhi
05.2009 - 03.2011

Education

Diploma in Management - ICFAI - General Management

ICFAI
Sikkim
03.2017

Hotel Management & Tourism - Annamalai University -

03.2009

Secondary Education - B.I.E.C -

03.2006

Primary Education - Ramakrishna Mission Vidya Mandir -

03.2003

Skills

  • Facility Management
  • Administration
  • General Management
  • Vendor Management
  • Brand Management
  • P&L Management
  • Project Management
  • Advertising and Marketing
  • Contract Negotiations
  • Business Administration
  • Customer Experiences
  • Budget Analysis
  • Budget Coordination
  • Operations Management
  • Staff Management
  • Leadership and Team Building

Personal Information

  • Date of Birth: 12/25/1987
  • Gender: Male
  • Marital Status: Married

Hobbies and Interests

  • Cricket
  • Travelling
  • Cooking

References

Available on Request

Languages

Hindi
First Language
English
Advanced (C1)
C1
Bengali
Elementary (A2)
A2

Websites

Timeline

General Manager - Operations

SPREE TOWN CENTRE MANAGEMENT LLP
04.2022 - Current

Mall Manager

AD MALL - Gorakhpur
12.2021 - 03.2022

Mall Manager

APR CITY CENTRE MALL
01.2019 - 11.2021

Assistant Manager - Operations

Essel Group
10.2014 - 12.2018

Housekeeping Executive

INOX Lesiue Ltd.
01.2012 - 08.2014

House Keeping Head

R. K. Khanna Tennis Stadium
04.2011 - 12.2011

Housekeeping Supervisor

Park Hotels
05.2009 - 03.2011

Diploma in Management - ICFAI - General Management

ICFAI

Hotel Management & Tourism - Annamalai University -

Secondary Education - B.I.E.C -

Primary Education - Ramakrishna Mission Vidya Mandir -

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