KAUSHAL KUMAR MISHRA
Ludhiana
Summary
Accomplished Senior Territory Key Account Manager with a proven track record at Oxyzen Express Pvt Ltd, adept in Client Relationship Management and Advanced Excel Functions. Excelled in enhancing sales through effective upselling, achieving significant month-on-month growth. Skilled in operational management, ensuring timely delivery and resolution of customer issues, demonstrating exceptional account management and communication skills.
Overview
8
8
years of professional experience
Work History
Senior Territory Key Account Manager
Oxyzen Express Pvt Ltd
Ludhiana
03.2022 - 05.2024
- Preparation of the MIS report on the incoming and outgoing movements of the materials and sending it to clients on a daily basis.
- Consistently reached administrative sales objectives on a regular basis.
- Formulated and implemented sales strategies achieving consistent monthly revenue growth from current customers.
- Executed cross-selling strategies to enhance customer portfolios.
- Handled issues and questions from customers through email and telephone about their consignments.
- Executed timely follow-ups for scheduled deliveries.
- Managed submission and punctual collection of payments.
- Ensured consistent customer service levels.
- Escalated recurring issues to upper management for resolution.
- Maintained consistent communication with branches to achieve resolution of customer problems.
- Monitored shipments and provided regular customer updates.
- Communicated with customers regarding daily requirements and orders.
- Secured punctual dispatch and receipt of products.
- Ensured timely delivery by monitoring stock movement.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Managed the relationship between internal teams and external customers.
- Maintained a deep understanding of client products and services in order to effectively promote them.
Executive-Operations
Flipkart Internet P Ltd
Ludhiana
07.2021 - 02.2022
- Documented inbound and outbound shipment data in Google Sheets each day.
- Ensured timely connection of all shipments.
- Ensured timely loading and unloading of vehicles.
- Supervised and coordinated team activities.
- Maintained a secure working environment by addressing any incident immediately.
- Encouraged collaborative team efforts.
- Ensured shipments were placed in designated locations only.
- Ensured DEPS cases were eliminated.
- Verified that pre-alerts were sent to branches following vehicle dispatch.
- Created and updated operational documents and database records.
- Conducted regular audits of operational processes to evaluate effectiveness.
- Implemented process improvements to streamline workflow and maximize productivity.
Assistant Manager-CRM & Operations
Fretex Logistics Solutions P Ltd
11.2020 - 06.2021
- Preparation of MIS report of incoming and outgoing movements of the materials and sending to clients on daily basis
- Coordination with sales team and provide data whenever required to enhance sales
- Interacting with customer and increase the business
- Regular follow-up with branches until customer issue gets closed
- Shipment tracking and updating the customer on timely basis
- Responsible for communicating with customers on daily requirement and orders
- Meeting with clients and resolve issues
- Proficient in appointment based deliveries
- Plan and Supervise export shipments
- Responsible for identifying, planning and managing logistics operations to meet organizational goals
- To ensure goods should be delivered on time
- To monitor stocks in transit and follow up with operation team in case of delay
Sr. Executive-CRM
Scorpion Express P Ltd
08.2019 - 10.2020
- To send MIS reports to customers on daily basis
- Follow up with customers to increase business
- Regular follow-up with branches until customer issue gets closed
- Shipment tracking and updating the customer on timely basis
- Responsible for communicating with customers on daily requirement and orders
- To ensure goods should be delivered on time
- To monitor stocks in transit and follow up with operation team in case of delay
Sr. Executive-CRM
Innovative Logistics Services Pvt Ltd
07.2017 - 08.2019
- Track all consignments of customer and send as MIS reports to customers
- Follow up with branches in advance for appointment deliveries
- Responsible for communicating with customers on daily requirement and orders
- To ensure goods should be delivered on time
- Meeting with clients every month for service review
Executive-Operations
Future Supply Chain Solution Limited
09.2016 - 07.2017
- Maintaining maximum utilization of vehicles
- Docket entry and delivery updating on daily basis
- Connecting the shipments in schedule time
- Updating of all incoming and outgoing stocks on daily basis
- Collection of outstanding
- Loading and unloading of vehicles as per manifest and challans
Education
B.Tech - ECE
LCET
Ludhiana01.2015
Intermediate -
MLSM college
Darbhanga01.2011
Matriculation -
Adarsh high school
Darbhanga01.2009
Skills
- Client Relationship Management
- Effective Email Composition
- Advanced Excel Functions
- Report Creation and Review
- Account management
- Upselling and cross selling
- Operational Management
Accomplishments
- Got star employee of the month award for the highest sales in the month at Oxyzen express p ltd.
- Got promoted from Territory manager to Senior territory manager within one year of joining at oxyzen express p ltd.
- Got ESOP in oxyzen express for the top performance within the department.
Timeline
Senior Territory Key Account Manager
Oxyzen Express Pvt Ltd
03.2022 - 05.2024
Executive-Operations
Flipkart Internet P Ltd
07.2021 - 02.2022
Assistant Manager-CRM & Operations
Fretex Logistics Solutions P Ltd
11.2020 - 06.2021
Sr. Executive-CRM
Scorpion Express P Ltd
08.2019 - 10.2020
Sr. Executive-CRM
Innovative Logistics Services Pvt Ltd
07.2017 - 08.2019
Executive-Operations
Future Supply Chain Solution Limited
09.2016 - 07.2017
B.Tech - ECE
LCET
Intermediate -
MLSM college
Matriculation -
Adarsh high school
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