Kaushik Camasamudram
Sr Supplier Delivery Mgmt
Bengaluru
Summary
Sr. Supplier Delivery Manager at Microsoft leading cross-functional team. Effective in stakeholder management and data-driven decision-making, driving significant improvements in customer satisfaction and operational efficiency. Committed to mentoring teams and enhancing delivery processes for exceptional service outcomes.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Sr. Supplier Delivery Mgmt
Microsoft
Bengaluru
10.2024 - Current
- Develop strategy and leadership for Global Delivery Partner organizations for MSS at Microsoft.
- Ensure exceptional support experience for Microsoft customers through effective delivery partner management.
- Implement innovative solutions to streamline delivery processes and enhance customer satisfaction.
Sr. Supplier Delivery Manager
Microsoft
07.2022 - 09.2024
- Tracking, measuring, reporting and evaluating delivery partner performances.
- Ensures delivery partner (DP) adheres to statements of work (SOW) requirements (e.g., new-hire onboarding, billing guidelines, outlier management, call flows) across multiple delivery partners and/or lines of business (LOBs).
- Proactively coordinate and collaborate between delivery partner and internal stakeholders by providing strategic input and guidance on how to improve efficiencies.
- Monitor, collaborate, and provides input with technical groups and business owners to proactively identify, diagnose, and reduce customer quality issues before they become actual problems. Manages high priority escalations, as appropriate, and ensures redirection to escalation teams where necessary.
- Deliver success through enabling, empowering PTAs through model, coach, care
Support Engineering Manager
Microsoft
07.2019 - 06.2022
- Support Engineering Manager for Office & Sharepoint for India & North America Region
- Accountable for achieving and maintaining consistent Customer Partner Experience by enabling top quality execution in Operations, Staffing/Hiring right talent.
- Developing people by mentoring and coaching
- Responsible to conduct regular business reviews with Global business stakeholders.
Operations Manager
DXC Technology
07.2016 - 07.2019
- Responsible for Level 3 Escalations pertaining to Data Networks
- Managing 24*7 operations as part of service delivery
- Attending regular progress meetings with Senior Managers and Directors
- Keeping track of critical or major incidents and sharing RCA with customers
- Ensuring Prompt communication to all users in case of any Major failure or breakdown
- Handling Weekly Ops Review meeting with client
Lead Administrator
Wipro
01.2015 - 06.2016
- Worked as a project lead for BEL where we implemented the backbone communication network for Naval Ships, which connects all other communication sub-systems like Radar, Sonar, WiFi, Video Surveillance, Voice Communication, Zonal Paging Systems, etc.
- Propose the Network design as per Navy requirement and further install, upgrade and test the entire network under various scenarios
- Assist in Factory Acceptance Tests for each sub system & Integrated Factory Acceptance Test for all sub systems integrated as ONE, de-install, fabricate and install at the ships followed by Harbor Acceptance Test.
- Mentoring new members in the team
- SPOC for the entire account and making sure that customer requests are dealt in a timely manner.
- Upgradation of existing network in CGI which involved ERS 5510 stack switches and ERS 8600 chassis acting as a core switch to a hybrid stack of ERS 5600 & ERS 5510 (with 10Gig uplinks) and build a new chassis for Core as ERS 8810
Network Specialist
Aricent
04.2011 - 12.2014
- Worked as an Advanced Diagnostic Engineer in Avaya TAC & Cisco TAC; responsible for handling escalated cases and high priority customer cases
- Assisting Avaya partners and customers in configuration and troubleshooting switching issues.
- Setting up lab-recreates for stimulating customer environment to analyze problems and identify solutions.
- Troubleshooting router/switch crashes, recovery and upgrades.
- Using debugging tools and lab simulations to analyze problems and identify solutions.
- Analyze and report any failures to the design team and work with them for fixing the bugs.
- Review cases of fellow engineers and assist them in driving towards solution
Associate System Administrator
NETENRICH
07.2008 - 03.2011
- Complete QA of network devices and adding them to Monitoring.
- Monitor all aspects of Network, Systems, facilities infrastructure and provide outbound communications.
- Provide third level support to resolve complex, technical customer problems.
- Monitor and troubleshoot the Clients Servers and Network Devices.
Technical Support Executive
Sitel
05.2007 - 12.2007
- Handle inbound call traffic to resolve customer problems.
- Addressing software, internet service and computer hardware problems.
- Troubleshoot and provide spontaneous solutions to technical glitches.
- Up-selling / cross-selling programs.
- Providing corporate helpdesk, warranty or post-warranty support.
Education
B. Tech - Computer Science And Information Technology
St. Marys College of Engineering & Technology
Hyderabad, India 09.2003 - 07.2007
Std XII -
Nava Chaitaynaya Junior College
Hyderabad, India 06.2001 - 06.2003
Skills
Cross-functional team leadership
Stakeholder Management
Coaching and mentoring teams
Data driven Decision Making
Proactive problem-solving for customer issues
Timeline
Sr. Supplier Delivery Mgmt
Microsoft
10.2024 - Current
Sr. Supplier Delivery Manager
Microsoft
07.2022 - 09.2024
Support Engineering Manager
Microsoft
07.2019 - 06.2022
Operations Manager
DXC Technology
07.2016 - 07.2019
Lead Administrator
Wipro
01.2015 - 06.2016
Network Specialist
Aricent
04.2011 - 12.2014
Associate System Administrator
NETENRICH
07.2008 - 03.2011
Technical Support Executive
Sitel
05.2007 - 12.2007
B. Tech - Computer Science And Information Technology
St. Marys College of Engineering & Technology
09.2003 - 07.2007
Std XII -
Nava Chaitaynaya Junior College
06.2001 - 06.2003
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