Kaushik Chaki

• Partnered with stakeholders to align strategic objectives with actionable insights, structuring complex data for informed decision making.
• Developed dynamic dashboards using Power BI and Looker Studio, improving data visualization and reporting accuracy.
• Managed centralized data repositories for APAC Google offices, reducing operational risks.
• Presented executive-level reports and data-driven strategies to senior stakeholders.
• Led process improvements to enhance compliance and operational efficiency.

• Managed a portfolio of 80+ clients across North America, driving
  revenue growth and improving client retention by 20%.
• Spearheaded process automation that reduced client onboarding time by 15%.
• Developed tailored reports and data-driven insights for clients, influencing business strategy.
• Conducted regular stakeholder presentations, ensuring alignment with business objectives.

(Client Base - North America)

• Transaction coordinator and managed customer success program.
• Customer advocate and POC for Real Estate transactions. Managed open house showings and handled cross-departmental communication.
• Played a major role in the home-buying journey for the clients by streamlining & easing the Home tours by providing schedules and appropriate documentation

(Client Base - North America)

• Primary and secondary sales of an Assigned territory
• Resolving stakeholder issues
• Driving sales and performance management
• Recce for new business propositions
• Sales planning and tracking the performance of Channel partners
• Managing Distributors/ Dealers for Primary sales and driving sales for secondary
• Managing sales enablers and recce for new business propositions
• Handling stakeholder complaints and escalations

(Client Base - India)

• Managed sales and delivered sales budgets month on month
• Created owners or advocates for the brand
• Requests, store inventory, transactions, new purchase orders, and efficient reporting
• Conducted ongoing staff development program, helping new employees in getting in sync with the deliverables
• Managed day-to-day staffing and handled scheduling for all store employees in the absence of the Store Manager

(Client Base - India)

• Set, enforced, and optimized internal processes to maintain efficiency and responsiveness to demands
• Chasing Sales Targets
• Increased customer satisfaction by resolving customer grievances and complaints
• Developed team communications and conducted monthly meetings
• Crafted and implemented BTL marketing strategies.

(Client Base - India)

• Telephonic support over desktop, software, and network issues for laptop/PC on the MS Windows platform
• Upselling and Cross-Selling of services
• Ensuring customer satisfaction and NPS scores.

(Client Base - North America, UK, Australia)