Kaushik Das

Dept . - Global Financial Services. (BO)

• Performed timely and accurately application of daily receipts including all payment methods.
• Posting ACH, wire transfer and Check deposits to appropriate GL cash accounts and reconcile daily cash balance to general ledger.
• Posting of Bank payments/charges, FX payments and Intercompany journal entries appropriate GL account.
• Application of 'no-remittance' payments by the use of Match-Function in excel and send email to Partner & Collector about the clearing invoice.
• Application of credit notes to invoices.
• Adjust and manage any corrections required in the billing record and re-issue customers invoices/credit notes.
• Collaborated with Finance Directors/Controllers, Partners, Managers to improve overall cash application & collection practices and communicate for (Overpayments, Double payments, Shortages, Return, etc.)
• Create/update process documentation namely Standard Operating Procedures (SOP) at regular intervals in consultation with relevant stakeholders.
• Ensure all transaction processing is in a timely manner as per Service Level Agreements.
• Every week working on the portfolio given and invoices which are more than 60/90/120 days old.
• Monitor customer accounts for overdue payments and take appropriate actions, such as sending reminders or initiating collection procedures.
• Cash application of items which do not have remittance detail and investigating short payments made by client.
• Process adjustments/write off balances in a timely and accurate manner, in accordance with accounting policy and in close collaboration with Collections/Sales teams.
• Having weekly/month end calls with GFS managers & leaders and giving update of each aged/high dollars line items.
• Assist in month-end closing activities related to accounts receivable, including reconciliations and reporting.
• Collaborated with legal and external teams for escalated cases when necessary.

Cash Application I Client - Georgia Pacific.

Nov 2019-Oct 2020

• Gather and verify invoices for appropriate documentation before payment.
• Maintained accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared.
• Individually handled 4 Lockboxes and perform daily cash management duties, including the recording of bank deposits and posting of cash to the accounts receivable.
• Worked on unapplied cash by contacting clients via telephone, email, and mail.
• Maintained a cheat-sheets of customers email address to directly contact them for remittance and eliminating other middle barriers from other department.

Application questions/issues.

• Reversal and reapplication to reissued invoice requests received from the on-shore team/billing.
• Daily reconciliation of the bank clearing accounts.
• Provide audit support through data/documentation gathering.

Cash Collections

Nov 2020-2021 Dec

• Contact customers via phone and email, to secure satisfactory resolutions to open account balances and record and report on contact notes.
• Utilized negotiation and communication skills to establish payments plans and resolve disputes with clients, resulting in a significant decrease in overdue accounts.
• Run A/R aging reports to conduct monthly review of customers with outstanding balances.
• Collaborated with cross-functional teams to develop and implement collection strategies, leading to 15% increase in recovery rates.
• Provided regular reports and analysis to management, highlighting collection performance and suggesting areas of improvement.
• Work closely with 3rd Party collections agencies to collect on delinquent accounts.
• Providing customers banking & beneficiary details regarding customer refunds, payment forms, payment discrepancies, and payment histories, statements of account, etc. to cash application.
• Utilized Dashboards, such as [Getpaid tool], to ensure accurate and timely recording of transactions and provide insights for decision-making.
• Preparing and sending Final Demand Letter Before Legal Accounts Receivable Procedures.

Deductions & Cash Handling I Client - USG Corporation.

• Preparing Monthly & Quarterly rebate report.
• Coding the dispute amounts with the Deduction reasons.
• SPOC to organizing the daily complaint report of the customers in Excel sheet by doing V-lookup.
• Generating claims in oracle for the complaints and sending it for approver or doing self-approve and finally sending the credit copies to customers, if they ask for.
• Sending the credit copies to customer's within the TAT time.
• Updating daily tracker for the Rebate report and Complaints process.
• SOP update. (If some changes come in the process, with the guidance of the client)
• Through e-mail and in a monthly or weekly call having conversation with client related to process issues or concern, training or any implementation for the betterment of process.
• Apply cash daily for all deposited credit card settlements, EFT/ACHs, and AR deposits.
• Coordinate with external teams (Bank, customers) or internal departments like Treasury and Credit & Collection teams, Controllership
• Optimized the daily complaints files by using the V-lookup formula, on a daily process, which improved the efficiency & productivity while handling the claims.