Kaushik Das
Guwahati
Summary
Dynamic individual with strong analytical, communication, and teamwork skills. Proven ability to quickly adapt to new environments. Seeking position in thriving, fast-paced environment where excellent customer service skills will be valued. Eager to contribute to team success and further develop professional skills.
Overview
10
10
years of professional experience
Work History
Inbound Sales Executive
BoldTek India Pvt. Ltd
09.2022 - 04.2025
- Assist in forecasting annual profits
- Analyze regional market trends and discover new opportunities for growth
- Participate in decisions for expansion or acquisition
- Suggest new services/products and innovative sales techniques to increase customer satisfaction
- Other duties as assigned to ensure there is smooth continuity of sales and operations through proper back-up of responsibilities.
Customer Retention Executive
Trikon Telesoft Solutions
07.2021 - 07.2022
- Understand the format of Trikon Bill and solve queries via phone, email and chat
- Enter into payment arrangements with the Customer where applicable and obtain a structured payment plan that the customer is to follow
- Retention: Update or raise a ticket and understand the customer's reason for cancellation
- Review contract details and advise termination fees and negotiate amounts that are beneficial to both Trikon and the Client
- Complaints: Login complaints on Emersion
- Liaise with necessary departments in accordance with the nature of the complaint and with the intention to resolve the complaint.
Senior Executive
Vodafone India Shared Services
05.2019 - 08.2020
- Dealing with New Zealand Corporate accounts and solving their queries related to Mobile Connections
- Work on complex and standard cases and escalate those cases to ensure smooth delivery of services
- Resolve billing, disconnections, porting of numbers, new connections, Prepay to Post-pay transfer and vice-versa, roaming and data related queries of specific Enterprise Clients
- Provide resolutions of all queries within given case time limit.
Digital Marketing Fresher
Brand Veda Coaching Institute
08.2018 - 12.2018
- Good hands-on experience on Email Marketing via LinkedIn and Sales Navigator and Mail Chimp
- Hands on experience on various online tools such as:
- SEO - On Page: Screaming frog, Keyword planner tool, Display planner tool, Alexa, SEO power Suite
- Knowledge of SEO including On Page optimization, Off page Optimization, Search Engine Marketing, Social Media Marketing
- SEO - Off Page: Link Research Tool, Backlink watch
- PPC Campaign: Strong hands-on management of Google Ad words campaigns
- Brand Veda (Digital Marketing Institute)
- Search Ads: Clicks: 15 Impressions: 113 CTR: 13.23% Avg.CPC: 14.62 Cost: 222 Display Ads: Clicks: 33 Impressions: 52K CTR: 0.06%
Inbound Marketing Executive
Alcumus ISOQAR India Pvt. Ltd
07.2016 - 07.2018
- To help devise and implement integrated inbound marketing campaigns across a number of assigned client accounts– these entail knowledge of social media and content To work with different departments
- To coordinate campaign activity to help produce significant results across each assigned client campaign Responsible for ensuring the efficient day to day management of client campaigns including carrying out some ‘hands on’ elements such as analyzing and drawing insight from third party analytics data, content creation and optimization To develop a strong understanding of the products, competition, industry, marketing goals and objectives of each of your clients To maintain regular contact with clients and provide efficient responses to all customer queries.
US IT Technical Recruiter
KTRIAN Solutions Private Ltd
03.2015 - 03.2016
- Include Interacting with clients and understanding the requirements
- Maintaining database of prospective candidates
- Sourcing talent through various Job portals
- Scrutinizing, Interviewing and pre-screening the candidates by phone, emailing the job description, checking their availability, communication and work experience as per the requirements of the position
- While screening the suitable candidates for the job requirements, I have used various IT job portals like Monster, Dice and LinkedIn
- Scheduling and coordinating the interviews between Candidate and the respective Client
- Taking valuable feedback from the candidates regarding the interviews and processing with the further steps.
Education
Bachelor of Technology - Biotechnology
Rajasthan Technical University
08.2012
Diploma - Multilingual Computer Programming
CDAC Institute
Mehsana, Gujarat08.2011
Higher Secondary - English, Math's, Biology, Physics, Chemistry
C.B.S.E
04.2006
AISSCE - English, Math, Social Science, Hindi, Science
C.B.S.E
04.2004
Skills
- Optimistic mindset
- Adaptive & Good Team leader
- Innovative & Positive thinker
- Communication skills
- Outbound and Inbound calls
- Results-driven
Hobbies and Interests
In my free time, I indulge in various activities that fuel my passion for snooker, badminton, and exploring new culinary experiences. I also love socializing with friends while exploring new places along.
Accomplishments
- 6 month's training at IBI –BioSolutions Panchkula, Haryana
- This project was based on the phosphorylation process regarding its functions in bio-chemistry, cellular processes, in the mechanism of diseases such as cancer and diabetes
- The purpose was to find out the sequential features involved in the phosphorylation mechanism of Lats1 protein through model organisms which is completed in a given process to find out the Lats1 protein sequence in these organisms
- These sequences are determined through various online tools
- Finally, the active sites show the phosphate group which results in the activation and de-activation of the Lats1 protein
- The motive was to show the homology modelling of all the Lats1 protein sequences in the model organisms through modular software
- Three Days Industrial Visit at “PARLE”, Neemrana (Rajasthan) and ICMR (Indian Council of Medical Research) at Agra (U.P).
Additional Information
"I hereby declare" that the information provided is true and accurate to the best of my knowledge and belief.
Timeline
Inbound Sales Executive
BoldTek India Pvt. Ltd
09.2022 - 04.2025
Customer Retention Executive
Trikon Telesoft Solutions
07.2021 - 07.2022
Senior Executive
Vodafone India Shared Services
05.2019 - 08.2020
Digital Marketing Fresher
Brand Veda Coaching Institute
08.2018 - 12.2018
Inbound Marketing Executive
Alcumus ISOQAR India Pvt. Ltd
07.2016 - 07.2018
US IT Technical Recruiter
KTRIAN Solutions Private Ltd
03.2015 - 03.2016
Diploma - Multilingual Computer Programming
CDAC Institute
Higher Secondary - English, Math's, Biology, Physics, Chemistry
C.B.S.E
Bachelor of Technology - Biotechnology
Rajasthan Technical University
AISSCE - English, Math, Social Science, Hindi, Science
C.B.S.E
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