KAUSHIK DAS BAISHNAB
Bangalore
Summary
- Worked at Teleperformance from 08/14/21 to 07/15/22.
- Worked as Technical Support Analyst at Paradigm IT Technology Services Pvt Ltd from 07/20/22 to 01/31/24.
Overview
2
2
years of professional experience
Work History
Technical Support Analyst
Paradigm IT Technology Services Pvt Ltd
Bangalore
07.2022 - 01.2024
· Installing and configuring hardware and software
· Troubleshooting computer systems
· Testing and evaluating new technologies
· Checking IT equipment for electrical safety
· Completing IT support logs
· Modifying/Replacing systems
· Testing systems
· Advising clients on possible solutions
· Support problem identification
· Contributes to creation of support documentation
· Identifying hardware and software solutions
· Providing the customer with resolution choices
· Understanding business and technology needs
Education
Bachelor of Computer Applications - Computer Science
SRM University
Chennai08-2016
Skills
- Technical Issue Analysis
- Application Installations
- Debugging
- Application Support
- Customer Support
- Quality Assurance
- Troubleshooting and Diagnostics
- Remote Technical Support
- Operating Systems
- Strategic Planning
- System Diagnostics
- Software Installation
- Remote Support
- Hardware Configuration
- User Support
- Performance Testing
- Technical Support
- Call Center Operations
Accomplishments
- Won a cricket tournament and I was adjudged as man of the match.
- Won prizes on musical functions and was a part of the band named as Sopno Ak Surjo where I used to play tabla.
- I am Visharad graduate in Tabla.
Academic Skills
- Bachelor in Computer Applications (Computer Science), SRM University Chennai, 68.40%
- Intermediate(12th), Central Board of Secondary Education, 60%
- Higher Secondary(10th), Central Board of Secondary Education, 71.00%
Technical Summary
- Installing and configuring hardware and software
- Troubleshooting computer systems
- Testing and evaluating new technologies
- Checking IT equipment for electrical safety
- Completing IT support logs
- Modifying/Replacing systems
- Testing systems
- Advising clients on possible solutions
- Support problem identification
- Contributes to creation of support documentation
- Identifying hardware and software solutions
- Providing the customer with resolution choices
- Understanding business and technology needs
Personal Information
- Father's Name: Late Kokil Das Baishnab
- Mother's Name: Smt.Chandana Baishnab
- Date of Birth: 03/07/1991
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Languages
- English
- Hindi
- Bengali
- Assamese
Hobbies and Interests
- Playing Cricket
- Badminton
- Reading Books
- Listening to Music
Timeline
Technical Support Analyst
Paradigm IT Technology Services Pvt Ltd
07.2022 - 01.2024
Bachelor of Computer Applications - Computer Science
SRM University
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