Kaushik Deb
Aviation Management
Mumbai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-focused professional with successful 30 year career in Ground Operations .
Overview
31
31
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Airports Manager
Jazeera Airways
Mumbai
08.2020 - 08.2023
- Maximized performance by monitoring daily activities and mentoring team members
- Improved KPI,s - OTP , INAD ,Ancillary revenue
- Accomplished multiple tasks within established time frames
- Developed and maintained relationships with customers and suppliers through account development
- Maintained professional, organized, and safe environment for employees and patrons
- Cross-trained existing employees to maximize team agility and performance
- Improved safety procedures to create safe working conditions for workers
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled costs to keep business operating within budget and increase profits
Asst. General Manager
Bird World Flight Services
Mumbai
01.2016 - 06.2020
- Resolved problems promptly to elevate customer approval
- Motivated, trained, and disciplined employees to maximize performance
- Collaborated with other departments to establish productive and timely completion of projects
- Analyzed customer feedback data to identify areas of improvement and develop solutions
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Managed team schedule with eye for coverage needs and individual strengths
- Managed as Shift In charge for terminal, Ramp, Cargo.
Airport Services Manager
Qatar Airways
Mumbai
01.2011 - 04.2016
- Accountable Manager for Qatar Airways Mumbai Passenger and Cargo
- Monitor Ground Handling Agent performance - SLA
- Monitor Security with checks / Audits as per BCAS
- Maintain liaison with Civil Aviation Authorities
- Increased OTP from 70% to 99%
- Reduced INAD traffic to zero
- Reduced turnaround time for 777 & 340 wide body aircrafts to 1Hour
- Introduced new cost saving measures and budget control
- Increased revenue for excess baggage and ticket sales by 80%
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
Airport Services Manager
Qatar Airways
Ahmedabad
01.2009 - 11.2011
- Managed GHA SLA,Contracts
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Improved IROP Handling procedures
- Improved Station KPI,s.
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Airport Manager / Security Manager
Kingfisher Airlines
Colombo
01.2008 - 12.2009
- Involved in Startup of Colombo station for Kingfisher Airlines and created efficient and effective operations
- Trained and supervised customer service agents and ramp personnel
- Responsible for daily operations decisions and dealt effectively with all crises
- Accountable Manager for Sri Lanka
- Monitor Ground Handling Agent performance - SLA
- Monitor Security with dummy checks / Audits
- Recruit & Train frontline staff
- Monitor KFA standards
- Liaison with Airport Authorities for Space, Slots, Parking bays.
Manager Network
Kingfisher Airlines
Mumbai
01.2006 - 02.2008
- Manager for Planning, and co-ordination for 64 airports
- Monitor Network performance
- Budgets, MIS, Manpower projection & recruitments
- New stations setup
- Prepare budgets for 64 stations
- Monitor On time performance for the network
- Monitor Mishandled baggage
Airport Manager
Go Air
Mumbai
01.2005 - 11.2006
- Mumbai
- Go Air Mumbai Airport setup
- Increased on time performance to 96%
- Managing team of 100 staff - Customer service / Security / Ramp
- Liaison with Airport Authorities of India for Space, Slots, Night Parking bays coordination.
Service Manager
Northwest Airlines
Bangalore
01.2005 - 12.2005
- Recruitment and Training of staff
- New station startup
- Finalizing contracts with Airport Authority & HAL
- Setting up Station Security Plan – BCAS/TSA and Emergency Response Plan
- Coordinated station closure
Deputy Service Manager, Service Manager
KLM/Northwest Airlines
Mumbai
01.2001 - 01.2005
- Increasing Zero minute punctuality
- Increasing excess baggage collection
- Reduce Inadmissible traffic
- Reduce baggage pilferage, damage /customer complaints and claims
- Developed department processes and procedures to boost customer satisfaction.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Supervisor /Duty Officer / Flight Operations Officer
KLM/Northwest Airlines
Mumbai
12.1994 - 01.2001
- Mumbai
- Maximized payload/cargo uplift to average 40 tons per flight
- Managed team of 50 security / customer service agents
- Implemented training course for new course for new joiners
- Responsible for crew briefings/ Roistering/ Catering/ Liaisons with Aircrew, Hotel, Vendor contracts.
Office Admin
Interglobe Air Transport
Pune
02.1993 - 11.1994
- For KLM GSA
- Generated Offline Ticket Sales for KLM
- Managed KLM customer’s sales and support.
Education
Some College (No Degree) - Travel and Tourism
University Of Poona
Pune 02.1992 - 02.1993
Some College (No Degree) - Public Relations
Bhavans Colleage
Hyderabad 01.1990 - 01.1991
Bachelor of Accountancy - Commerce
Osmania University
Hyderabad 01.1987 - 01.1990
Skills
Ground Handling Operations, Internal Auditor, and Station Start up, Airport Operations, Customer Care, People Management, Flight Operations, Mentoring Emergency Response, Airline Budgets, Manpower Planning & Recruitments Communication skills Presentation Skills Planning and organizing skills Strong Business Acumen Interpersonal skills Quality/Safety and Result Orientation Leadership Skills , Strategic & Analytical Thinking, Familiar with BCAS,DGCA,ICAO ,IATA basic rules and regulationsundefined
Accomplishments
- Trainings
- 1995- Cobalt Baggage Tracing course – KLM
- 1996-Passenger Handling Course – KLM
- 1996-RFSS 4weeks training in Amsterdam for weight and Balance-KLM
- 1997-Passenger Handling Course Part 2- Handling Difficult situation
- 1997-Weight & Balance World flight Training by NWA
- 1998-Full flight Support Services –Weight & Balance 747-400/300 - KLM
- Meteorology, Flight Planning, Dangerous Goods, Amsterdam
- 1999- Ground Operations course – FAM Trip of Schipol Airport.-KLM
- 2002-People Management Training-4 Day work shop on -KLM
- Team building and Managing People-KLM
- 2003-BDDS- Bomb detection seminar –BCAS
- 2003-Assist Training – Support Survivors of Plane crash.-KLM
- 2004-Ground Security Co-coordinator-TSA approved security-NWA
- Co-coordinator responsible overall security Supervision
- 2004-Negotiation Skills-2Days workshop to increase skills-KLM
- In preparing and successfully carrying out negotiations
- 2005-Effective Communication Skills-KLM
- 2005-Managerial Skills, Amsterdam , Netherlands-KLM
- 2008 – One Week Rolls Royce Management training UK, Cambridge University
- 2009-BCAS Basic Avsec qualified
- 2010- Dangerous Goods Training in Doha – QR
- 2010-Central Emergency Planning –Qatar Doha
- 2010-5 SOG –TTT Doha-Qatar
- 2010-Performances of Load Control-Doha Qatar
- 2011-TTT- 5 Star on Ground, Doha Qatar
- 2011-Central Emergency Response- Doha Qatar
- 2011-Basic load Control – Qatar Doha
- 2012-AVSEC- Doha Qatar
- 2012-Negotiations Skills – Doha Qatar
- 2013-Fraud Prevention Training – Doha Qatar
- 2013-Report Writing – Doha Qatar
- 2014 - Leadership Training, Doha Qatar
- 2015 - Crisis Management, Doha Qatar
- 2016 - Airport Emergency Response Training T2
- 2017 – AED & CPR Training – MIAL
- 2019 – MDI 3 days Management workshop , Gurugram
- 2019-2023 - Multiple trainings attended ,workshops on Safety , Security , Aviations Operations & Airport Management
- Certifications
- Aviation Safety , Security , Management Training and workshops
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Airports Manager
Jazeera Airways
08.2020 - 08.2023
Asst. General Manager
Bird World Flight Services
01.2016 - 06.2020
Airport Services Manager
Qatar Airways
01.2011 - 04.2016
Airport Services Manager
Qatar Airways
01.2009 - 11.2011
Airport Manager / Security Manager
Kingfisher Airlines
01.2008 - 12.2009
Manager Network
Kingfisher Airlines
01.2006 - 02.2008
Airport Manager
Go Air
01.2005 - 11.2006
Service Manager
Northwest Airlines
01.2005 - 12.2005
Deputy Service Manager, Service Manager
KLM/Northwest Airlines
01.2001 - 01.2005
Supervisor /Duty Officer / Flight Operations Officer
KLM/Northwest Airlines
12.1994 - 01.2001
Office Admin
Interglobe Air Transport
02.1993 - 11.1994
Some College (No Degree) - Travel and Tourism
University Of Poona
02.1992 - 02.1993
Some College (No Degree) - Public Relations
Bhavans Colleage
01.1990 - 01.1991
Bachelor of Accountancy - Commerce
Osmania University
01.1987 - 01.1990
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