Kaushik Dutta

To be associated with a progressive organization that provides an opportunity to apply my knowledge & skills in order to keep abreast with latest trends in hospitality.

Ability to acquire new skills, knowledge and qualifications to keep abreast with latest trends. Ability to work with relative calm in a high-pressure environment and time constraints. Professional with natural flair for building relations, guest service and proven abilities in achieving optimum level of guest satisfaction.

• Good communication skills, Flexible and Sincere.
• Passion to learn new things & ability to grasp fast.
• Team Player with strong motivational skills and ability to work under pressure.

• Roland, McKenzie, General Manager, 8779365899, Lemon Tree Hotels, Goa
• Manish, Kumar, Vice President, 9650833211, Hotel Openings, IHCL

• Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
• Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
• Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
• Work alongside all HODs to ensure the smooth running of the day-to-day operations.
• Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
• Be responsible for maximising profit through the consistent delivery of the highest standard of service.
• Ensure consistent implementation and review of SOPs throughout all Departments.
• Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel.
• Monitor the hotel functions book and familiarise yourself with all updates & amendments.
• Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.
• Carry out Duty Management shifts as required.
• Conduct regular fire walks and Health & Safety audits.
• Promote a positive employee relations culture through effective communication and regular team meetings.
• Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
• Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.