Kaushik Ghosh
130A/3 Shibnarayan Road Uttarpara Hooghly
Summary
Detail Oriented Banking Professional with a Passion with a Passion for AML And KYC Compliance,seeking a Challenging Role to Contribute in risk management,regulatory compliance,and Client-focused solutions within a dynamic financial institution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Relationship Banker
Hdfc Bank
Kolkata
01.2024 - Current
- Implemented and ensured adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) policies and procedures.
- Provided support to customers and maintained a high degree of customer satisfaction - Maintained a keen awareness of AML/KYC regulations, staying updated on industry standards.
- Used help desk applications like FCRM and Finnacle to maintain the SLA of customer issues.
- Guided and supervised the team with proper training and motivation to meet the required targets.
- Collaborated with relevant teams to integrate AML/KYC measures into account management processes
- Developed business plans, determined Key Performance Indicators (KPI), and coordinated the measurement results
Branch Sales Manager
Bajaj Allianz Life Insurance Co Ltd
Kolkata
02.2022 - 12.2023
- Heading the Branch Operations and other services and support.
- Responsible for managing 200 key account portfolios, providing client-focused solutions based on their needs, and maintaining a strong effective relationship, account management.
- Provided coaching, mentoring, training, and ongoing feedback and support to improve team performance and advance their abilities.
- Attended meetings with buyers, store managers, and regional managers of major retail chains.
- Identified short and long-term growth opportunities and increased investments by 10 cr for the branch.
- Implemented and ensured adherence to Anti-Money Laundering (AML) and Know Your Customer (KYC) policies and procedures.
- Provided support to customers and maintained a high degree of customer satisfaction
- Report was effective in displaying monthly sales, sales process and the reason for such patterns, as well as the most popular selling product
- The report also discusses the optimum times to run adverts in order to influence traction
- Collecting Data from partners with high data quality will help in understanding the Business Metrics and influence partners in making critical decisions as per business process.
Corporate Agency Manger
Hdfc life
Kolkata
09.2017 - 01.2022
- Manned the customer support team of 15 people.
- Solved critical customer problems promptly as per the customer’s needs.
- Maintained a customer-first approach to resolve reported issues.
- Used help desk applications like FCRM and Finnacle to maintain the SLA of customer issues.
- Guided and supervised the team with proper training and motivation to meet the required targets.
- Collaborated with relevant teams to integrate AML/KYC measures into account management processes.
- Developed business plans, determined Key Performance Indicators (KPI), and coordinated the measurement results
Business Devolopment Executive
Hdfc Bank
Kolkata
08.2016 - 10.2016
- Experience in Retail Banking with history of providing High level of customer service
- Have knowledge of helping customers answer their queries and resolve them with satisfactory answer.Can promise build customer loyalty and solidify brand name
- Responsible for monitoring business, compliance, and operations
- Responsible for taking decisions that are cost effective and generate revenue
- Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer
- Reduce the waiting time for customers in branch
- Increase the customer satisfaction
- Ensure smooth functioning of the branch and follow banking norms.
Senior Process Associate
Spt Global Service
Kolkata
01.2014 - 08.2016
- Reconciled various reports on a weekly and monthly basis for an average of 4-6 parallel projects using various data systems
- Quality assurance, validation and data linkage skills: ensured that data and models were managed and documented according to Quality Standards and Procedures
- Data Visualisation frequently used with excel and similar programs to create clear visual representations for non-technical stakeholders
- Produced management information reports on a regular basis and developed new processes that improved efficiencies.
Education
Web Designing & Webdevolopment,Multimedia -
Aptech Institute Mumbai
11.2012
Graduate in B.com Hons from Calcutta Unversity -
Achraya Girish Chandra Bose Colleage
05.2009
West Bengal Board of Higher Secondary Exmination -
Uttarpara Govt School
05.2006
West Bengal Board of Secondary Examination(Madhyamik) -
Uttarpara Model School
05.2004
Skills
- Microsoft Office Expertise
- Accounting Skills
- Time Management
- Project Management
- Risk Assessment
- Decision Making Ability
- Team handling And Leadership
- Problem Solving solution
- Transaction Monitoring
- Team Management
- Customer Due Diligence
Certification
- Multimedia
- Web Designing & Webdevolopment from Aptech Institute
Languages
- English
- Hindi
- Bengali
Accomplishments
- IB Star Awards Recognition And Facilitated In For Bajaj Allianz Life Insurance Co Ltd in Dubai Areana.
- Best Team Leader And Customer Service Award FoR Bajaj Allianz life insurance Co Ltd.
Languages
English
First Language
Hindi
Advanced (C1)
C1
Bengali
Advanced (C1)
C1
Timeline
Relationship Banker
Hdfc Bank
01.2024 - Current
Branch Sales Manager
Bajaj Allianz Life Insurance Co Ltd
02.2022 - 12.2023
Corporate Agency Manger
Hdfc life
09.2017 - 01.2022
Business Devolopment Executive
Hdfc Bank
08.2016 - 10.2016
Senior Process Associate
Spt Global Service
01.2014 - 08.2016
Web Designing & Webdevolopment,Multimedia -
Aptech Institute Mumbai
Graduate in B.com Hons from Calcutta Unversity -
Achraya Girish Chandra Bose Colleage
West Bengal Board of Higher Secondary Exmination -
Uttarpara Govt School
West Bengal Board of Secondary Examination(Madhyamik) -
Uttarpara Model School
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Jignesh PatelJignesh Patel
Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)Relationship Manager at HDFC Sales Pvt. Ltd. (Group Company Of HDFC Bank)
Prodip SahaProdip Saha
Collection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC BankCollection Officer at HDFC Bank, Bajaj Finance, Axis Bank, IDFC Bank
Rajan GargRajan Garg
Assistant Manager at HDFC Bank LTD (HDFC Sales Pvt Ltd)Assistant Manager at HDFC Bank LTD (HDFC Sales Pvt Ltd)
Dinesh RDinesh R
Quality Analyst at Tech MahindraQuality Analyst at Tech Mahindra