SQL
Kaushik Ghosh
Developer
Summary
Dynamic Developer and Application Support Analyst with a proven track record at Tata Consultancy Services. Excelled in translating client requirements into actionable technical specifications, enhancing software stability by debugging and testing, and streamlining support processes for efficiency. Skilled in programming and process documentation, with a knack for reducing development time and improving user experiences.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Developer
Tata Consultancy Services
09.2023 - Current
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Debugged complex software issues, leading to a more stable product release.
- Tested programs and databases to identify issues and make necessary modifications.
- Reduced development time by creating reusable code libraries for future projects.
Application Support Analyst
Tata Consultancy Services
09.2021 - 08.2023
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Streamlined support processes for improved end-user experience and reduced resolution times.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Used ServiceNow tool to track, maintain and update trouble tickets.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
Education
Bachelor of Technology - Electrical Engineering
Techno Main Saltlake
04.2001 -
Skills
Test-driven development
Technical Support
SQL integration
Technical Analysis
Software
PLSQL
Tableau
ServiceNow
Certification
Data Analysis using Tableau
Timeline
Developer
Tata Consultancy Services
09.2023 - Current
Application Support Analyst
Tata Consultancy Services
09.2021 - 08.2023
Bachelor of Technology - Electrical Engineering
Techno Main Saltlake
04.2001 -