Senior Training And Corporate Communication And Management Professional
Kolkata
Overview
38
38
years of professional experience
Work History
Manager (Training and operations)
Unisol Infra-services
I then was also employed in Unisol Infra-services as Manager (Training and operations) in Bangalore for the entire Karnataka region.
Since then I was employed for the last eight and half years in Frankfinn Institute of Airhostess Training having trained students in their Bangalore, Siliguri, Goa, Mumbai, Bhubaneswar and other centers in and around Kolkata and was involved in training in Hospitality ;Interviewing Techniques; soft skills points pertaining to Grooming in the service industry and interpersonal communication skills.
Though I initially also taught Aviation owing to the fact that I have served Air India as a Flight Purser for two and half years but then subsequently I was asked to delivered lectures in Hospitality and that is what I taught till date. I have been instrumental in developing the Hospitality teaching module which is used and given to the learners all over Frankfinn's 120 centers.
In addition to this I have been trained to deliver under Edexcel UK to design assignments, deliver and internally verify assignments related to BTEC HNC which is equivalent to any second year degree course in the Indian University.
Consultant Design and Social media Content Writer and Market Linkage
Rimil Design Studio
Kolkata , West Bengal
10.2023 - 09.2024
Expanded clients through references and social media.
Targeted outreach initiatives that showcased the value of personalized consulting services.
Elevated Brand recognition through strategic planning and execution.
Corresponded weekly with clients to discuss needs and the trends requirements.
Generated new leads through networking, social media, campaigns and marketing efforts via effective communications.
Enhanced Brand Awareness through Social media promotional activities and engaging with the community.
09.2022
Streamlined operational procedures by effective imparting of training and constant monitoring plus effective and constant communication and feedbacks
Freelancer Consultant
UNESCO - Art For Life Project For West Bengal
Kolkata , West Bengal
05.2014 - 07.2017
Was working as a freelancer Consultant for UNESCO Projects for AFT (Art For Life ProjectsAdviser in Crafts to Got Of India's ProjectBanglanatak.com, Kolkata OTHER MNC and MANAGEMENT COMPANIES AND am a Trainer for CRAFT DEVELOPMENTAL SKILLL FOR URBAN AND INTERNATIONAL SCENARIO; SOFT SKILLS, Artisan services, Craft building Skills, Revenue Management and planning, Handicraft related specialization and Design and quality Handling techniques.
ROLE:
Offering end-to-end training to Grassroots Level Craftsman attached with Design House and likewise clients like Biswa- Bangla
Developing Master Artisan , Skilled as well as Semi Skilled to achieve the finer in Designs , tweaking,, Finishing and technical skills to be able to serve in the Design and Craft related industry specially in the Urban and International Scenario.
Adjudging the training Needs based on Analysis, Customized Training and Product delivery Development, Training Delivery to sub -ordinate artisans, Post Training Feedback, Determining Training Effectiveness and connecting them to market Fair-trade practices.
Offering Developmental skill training to design based clients and Artisans at different levels; from Frontline Staffs to Middle Managers in the Retail and E-commerce scenario with forte and deep interest in Product design in Urban context and International level to build productivity levels, Communication with customer related production and supply chain mechanism, Client service Management, Goal Setting, Acceptance to Change, Positive Attitude at work environment, Team Building, Leadership, includes Motivation, Selling Skills, Personal Grooming, Great Team Management, Time Management, Negotiation Skills, Presentation Skills of products etc.
Air India Cabin Crew on deputation from ITDC
Air India
01.1988
Management Trainee
ITDC
01.1987
Trained at its ITDC Headquarters in New- Delhi.
Buying and Training Consultant
Avishya Trading Private Limited Company
Chennai , Tamilnadu
10.2023 - 03.2025
Training and Advisor Textile merchandising
Championing a Data driven approach to Decision making, leveraging sales analytics And customer feedback.
Created Instructional Content for retail and online staff and managers for faster sales and market penetration.
Streamlined communication between vendor and buyers and stores personnel to smoothen operational held-ups.
Demonstrated flexibility in adapting to changes and trends and did OTJ training therein.
Optimized Global sourcing strategies.
Freelancer Consultant
Sreedha Collection by Doel
10.2021 - 08.2022
Reduced lead time by working closely with suppliers to optimize production schedule.
Conducted trend research and analysis.
Established strong relationship with manufacturers to ensure seamless production.
Remained savvy in new and upcoming trends to design and train in new patterns and designs that the market wanted.
Worked independently and in team environment.
Display self-motivation and innovation in work and delivery.
Incorporated out of the box thinking to create new projects.
Secured key accounts by presenting innovative concepts that aligned with customer need and expectations.
Freelancer Consultant
Discovered.us
09.2019 - 08.2021
Served as the Sourcing Coordinator cum Design Consultant for the Discovery's Dutch Craft sourcing, Training intervention and Marketplace reach based Company and Website working with sustainable craft from craft producing regions of the North West and East India along with training them on social media approach and handling.
Sourcing Coordinator – Merchandiser and design Consultant
Novica- In Association with National Geography
08.2017 - 07.2020
Was Working as Sourcing Coordinator - Merchandiser and design Consultant for Novica - National Geography heading the Eastern and Southern India region with Bangladesh as the new country under him. Plan and manage company's overall sourcing strategy.
Role
In accordance to the company rules and Buying Director's intervention did research to understand company's Handicraft and Craft operations needs and requirements in terms of Artisans, Designers and entrepreneurs in B2B and B2C format.
Build relationships with artisans', Designer and Manufacturer cum exporter vendors for B2B orders and B2C orders and key suppliers like established design houses for craft retailing, entrepreneurs and likewise.
Negotiate pricing and control costs and build the bridge for better supply chain mechanism and also a holistic relationship between the Artisan's and the e-commerce portal.
Develop a yearly budget allocation for round the year supply and deploy, depending on sourcing needs, monthly sales achievable and festive season sales.
Execute analyses and make suggestions for improvement of overall sourcing strategy.
Write sourcing related documentation and statements updates on the Files so designated.
Consultant Trainer (Management and Hospitality)
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING
11.2004 - 01.2012
Hospitality, Tourism Soft skill and Grooming Trainer and Subject Matter Expert, Grooming Interview Skills & Soft Skills
ROLE:
Offering end-to-end training for Design Houses and like-wise clients
Preparing trained students to achieve the finesse in Designs , Finishing and technical skills to be able to serve in the Design and Craft related industry.
Training Need Analysis, Customized Module Development, Training Delivery, Post Training Feedback, Determining Training Effectiveness
Offering Developmental skill training to design based clients at different levels; from Frontline Staffs to Middle Managers with forte and deep interest in Product design in Urban context and International level Communication Skills to deliver and build productivity levels, Business Communication with customer related projects, Customer Management, Goal Setting, Acceptance to Change, Positive Attitude at work environment, Team Building, Leadership, includes Motivation, Emotional Intelligence, Selling Skills, Personal Grooming, Team Management, Time Management, Negotiation Skills, Presentation Skills etc
Updating from January 2003 till January 2012 :
After my Voluntary retirement from ITDC ( Under the Central Govt. Disinvestment and sell-off scheme ) in November 2002 ,I subsequently have worked with Group-4 Facility Services for a short time as their training Manager Area (South) followed by a stint as Senior Lecturer in International Institute of Management Kolkata for a period of one and a half year.
Sr. Manager Operation cum Design Manager
Hotel Indraprastha
11.2001 - 11.2002
Job Profile
I am currently heading the Design and Interior upkeep and refurnishing and refurbishing department of the unit, reporting to the General Manager.
Major area's of my target being:
To maintain the property of 558 rooms to its best at all times.
Effectively manage from staff strength of 125 workers and 15 supervisors.
To carry out interior changes from time to time in order to enhance the property to THREE STAR Category.
Results of the service in Hotel.
Large improvement in the overall look, scheme and décor of public areas and rooms.
Considerable improvement in the upkeep and outlook of the hotel by bringing in the concept of interior decoration.
Staff trained to give stock services in the budget hotel.
No industrial problem till date, discipline of the highest order.
Hotel Indraprastha is one of the many properties of ITDC (Indian Tourism Development Corporation), which is the leading chain in the hospitality industry in India. ITDC has the biggest network of hotels and resorts in the country with varied interests in duty free shops, tours and travels etc.
Deputy Manager (Interiors and resident Operation)
Hotel Pondicherry Ashok
08.2000 - 10.2001
Targets Involved
To ensure the best quality of grandeur with upkeep and maximize guest satisfaction & to ensure the smooth functioning of all departments of the hotel.
Being a three star hotel the overall in-charge of running all the areas and departments of the hotel satisfactorily & complaint free.
Handling of in house Decoration and designing, handling day-to-day changes with the need and in house coordination at Pondicherry Ashok.
Results
Considerable improvement in general presentability and remarkable increase in guest satisfaction.
With the guests to ensure that they are satisfied and therefore there was a great increase of corporate in-house business
Total redoing i.e. refurbishing of the bar and restaurant, which received accolades from all over.
Active utilizing of crafts and artisans of the Pondicherry to revive and reintroduce old dying tradition.
Manager International flight Kitchen
Hotel Airport Ashok
08.1996 - 08.2000
Targets Involved
Streamlining flight catering and ensuring complaint free domestic and international airlines catering.
Ensuring international standards of upkeep in the flight kitchen for international as well as domestic flights.
Catering to VVIP flights like that of the Prime Minister and First Lady of the USA Mrs. Hillary Clinton.
Results
There was a considerable decrease in any sort of complaints in regards to flight kitchen operations.
Active coordination with Indian Airlines, Air- India, Aeroflot, Jet Airways, NEPC Airlines, Thai Airlines enhanced the general increase in business of the IFK.
Utmost care and specifications were attended to in all the VIP flights winning accolades from the dignitaries thereby.
Food Divisions Manager
Hotel Jaipur Ashok
01.1992 - 01.1996
Targets and Results
The overall food and Beverage operations outlet refurbishing and thematic menu card and interior designing was totally done and stream lined there by increasing business and making the department complaint free.
Timeline
Consultant Design and Social media Content Writer and Market Linkage
Rimil Design Studio
10.2023 - 09.2024
Buying and Training Consultant
Avishya Trading Private Limited Company
10.2023 - 03.2025
09.2022
Freelancer Consultant
Sreedha Collection by Doel
10.2021 - 08.2022
Freelancer Consultant
Discovered.us
09.2019 - 08.2021
Sourcing Coordinator – Merchandiser and design Consultant
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
Impact Fitness Club Assistant General Manager / Operations Manager/ Sales & Personal Training Manager at NAImpact Fitness Club Assistant General Manager / Operations Manager/ Sales & Personal Training Manager at NA
Chief of Operations | Training Manager, Unit Deployment Manager at United States Air ForceChief of Operations | Training Manager, Unit Deployment Manager at United States Air Force