Kaushik Natarajan
Head of Solution Engineering
Chennai,tamil nadu
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
years of post-secondary education
Work History
Head of Solution Engineering
SurveySparrow
06.2023 - Current
- Worked out on how solution engineering team should function in an Outbound heavy sales set up. This led to increase revenue and engagement with outbound prospects and customers
- Set up a process on how professional services/implementation be pitched to right cohort of customers and drive revenue not only through product license but also through professional services
- This led to a better stickiness of the prospect and paid customers with the product and opened up more opportunities for expansion focused teams.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
Delivery Head
Yellow.ai
07.2022 - 06.2023
- Focused on user activation revenue and made sure the delivery pod always adhered to all prominent values of project management and tracking
- Mentored junior team members to improve their skills and productivity in delivery roles.
- Collaborated with sales teams to ensure smooth handover of projects from pre-sales to delivery phase.
- Enhanced customer satisfaction with timely deliveries, clear communication, and proactive issue resolution.
- Ensured compliance with industry regulations during the entire project lifecycle, minimizing legal risks or repercussions associated with non-compliance issues.
Solutions Lead
Freshworks Inc
12.2019 - 08.2022
- Took the expansion revenue of CRM product of Freshworks to an all time high which was the foundation for making CRM product as a critical product for cross sell and up sell
- Functioning as senior presales engineer in UK and Europe region
- Handling internal and external stakeholders, documentation, product demonstration and act as a liaison between GTM and product teams.
Senior Business Analyst
Newgen Software technologies
11.2018 - 12.2019
- Worked with top banks in South East Asia region. SMBC in Singapore, Bank of Makati in Manila, and Maybank in KL are notable ones
- Worked as senior business system analyst
- Gather requirements from internal and external stakeholders and provided product demonstration
- Documented requirements and elicited it to the development team
- Followed Agile methodology
- Creating backlogs and use cases for the developers to understand exact output of the code
Business Process Consultant
CRMNEXT
05.2016 - 11.2018
- Worked a business process re-engineering consultant and worked with top Indian banks which includes SBI and RBI
- Part of post sales implementation team and gathered requirements from external stakeholders, elicited to the developers and did product customization as well
- Also, worked a presales consultant as and when required to provide demonstration to the customer.
Jr. Network Engineer
Unines consulting
05.2015
- Worked as a Network Engineer to configure Router and Switches in a LAN network
- Adhering to network policies in the campus and give the best possible connectivity using available resources.
IT Engineer
XL Dynamics
05.2013
- Worked as a IT engineer solving day to day user issues and monitoring server health to make sure that uptime of the applications are always high.
Education
Master of Science - Digital electronics, stats and communication technologies
Manipal Institute of Technology
Jaipur 08.2014 - 05.2016
Bachelor of Science - Electronics and telecommunication
University of Mumbai
Mumbai 06.2009 - 05.2013
Skills
Decision-Making
Team Management
Excellent Communication
Time Management
Problem-Solving
Business process re-engineering
Business Analysis
Program Management
Customer Focus
Timeline
Head of Solution Engineering
SurveySparrow
06.2023 - Current
Delivery Head
Yellow.ai
07.2022 - 06.2023
Solutions Lead
Freshworks Inc
12.2019 - 08.2022
Senior Business Analyst
Newgen Software technologies
11.2018 - 12.2019
Business Process Consultant
CRMNEXT
05.2016 - 11.2018
Jr. Network Engineer
Unines consulting
05.2015
Master of Science - Digital electronics, stats and communication technologies
Manipal Institute of Technology
08.2014 - 05.2016
IT Engineer
XL Dynamics
05.2013
Bachelor of Science - Electronics and telecommunication
University of Mumbai
06.2009 - 05.2013