Kaushik Natarajan
Head of Solution Engineering
Chennai,tamil nadu
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
years of post-secondary education
Work History
Head of Solution Engineering
SurveySparrow
06.2023 - Current
- Worked out on how solution engineering team should function in an Outbound heavy sales set up. This led to increase revenue and engagement with outbound prospects and customers
- Set up a process on how professional services/implementation be pitched to right cohort of customers and drive revenue not only through product license but also through professional services
- This led to a better stickiness of the prospect and paid customers with the product and opened up more opportunities for expansion focused teams.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
Delivery Head
Yellow.ai
07.2022 - 06.2023
- Focused on user activation revenue and made sure the delivery pod always adhered to all prominent values of project management and tracking
- Mentored junior team members to improve their skills and productivity in delivery roles.
- Collaborated with sales teams to ensure smooth handover of projects from pre-sales to delivery phase.
- Enhanced customer satisfaction with timely deliveries, clear communication, and proactive issue resolution.
- Ensured compliance with industry regulations during the entire project lifecycle, minimizing legal risks or repercussions associated with non-compliance issues.
Solutions Lead
Freshworks Inc
12.2019 - 08.2022
- Took the expansion revenue of CRM product of Freshworks to an all time high which was the foundation for making CRM product as a critical product for cross sell and up sell
- Functioning as senior presales engineer in UK and Europe region
- Handling internal and external stakeholders, documentation, product demonstration and act as a liaison between GTM and product teams.
Senior Business Analyst
Newgen Software technologies
11.2018 - 12.2019
- Worked with top banks in South East Asia region. SMBC in Singapore, Bank of Makati in Manila, and Maybank in KL are notable ones
- Worked as senior business system analyst
- Gather requirements from internal and external stakeholders and provided product demonstration
- Documented requirements and elicited it to the development team
- Followed Agile methodology
- Creating backlogs and use cases for the developers to understand exact output of the code
Business Process Consultant
CRMNEXT
05.2016 - 11.2018
- Worked a business process re-engineering consultant and worked with top Indian banks which includes SBI and RBI
- Part of post sales implementation team and gathered requirements from external stakeholders, elicited to the developers and did product customization as well
- Also, worked a presales consultant as and when required to provide demonstration to the customer.
Jr. Network Engineer
Unines consulting
05.2015
- Worked as a Network Engineer to configure Router and Switches in a LAN network
- Adhering to network policies in the campus and give the best possible connectivity using available resources.
IT Engineer
XL Dynamics
05.2013
- Worked as a IT engineer solving day to day user issues and monitoring server health to make sure that uptime of the applications are always high.
Education
Master of Science - Digital electronics, stats and communication technologies
Manipal Institute of Technology
Jaipur 08.2014 - 05.2016
Bachelor of Science - Electronics and telecommunication
University of Mumbai
Mumbai 06.2009 - 05.2013
Skills
Decision-Making
undefinedTimeline
Head of Solution Engineering
SurveySparrow
06.2023 - Current
Delivery Head
Yellow.ai
07.2022 - 06.2023
Solutions Lead
Freshworks Inc
12.2019 - 08.2022
Senior Business Analyst
Newgen Software technologies
11.2018 - 12.2019
Business Process Consultant
CRMNEXT
05.2016 - 11.2018
Jr. Network Engineer
Unines consulting
05.2015
Master of Science - Digital electronics, stats and communication technologies
Manipal Institute of Technology
08.2014 - 05.2016
IT Engineer
XL Dynamics
05.2013
Bachelor of Science - Electronics and telecommunication
University of Mumbai
06.2009 - 05.2013
Similar Profiles
SUPRAJA SRIRAMSUPRAJA SRIRAM
Senior Account Executive at SurveySparrowSenior Account Executive at SurveySparrow
Vignesh NarasimhanVignesh Narasimhan
Lead Account Executive at SurveySparrowLead Account Executive at SurveySparrow
Kannan Muthu Nageswaran BalajiKannan Muthu Nageswaran Balaji
Technical Account Manager at SurveySparrowTechnical Account Manager at SurveySparrow