Summary
Work History
Education
Skills
Personal Information
Contact
Hobbies and Interests
Disclaimer
Timeline
Generic
Kaushik Patil

Kaushik Patil

Pune

Summary

  • Hardworking, capable individual with superior computer skills seeks a job with Samrudh Pharmaceuticals Pvt. Ltd. company as a Desktop Support Engineer to use 3 years of experience in IT.
  • Acknowledged for quick learning ability, efficient work performance, customer relationships, conflict resolve, and the ability to work in a team environment in various aspects of the IT field.
  • Having 3 years of total IT experience in managing IT infrastructure
  • Having 3 years of knowledge on managing windows-based server platform
  • Having 3 years of knowledge in hardware trouble shooting
  • Work Experience: Working as a desktop support engineer at Samrudh Pharmaceutical Pvt. Ltd. At Boisar- Tarapur MIDC (From 08/01/19 - Till date)


Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Jamf and Intune user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Competent Customer support engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level senior support engineer position. Ready to help team achieve company goals.

Work History

Desktop Support Engineer

Samrudh Pharmaceutical Pvt. Ltd.
- Current
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Streamlined IT support processes for quicker response times and improved user satisfaction.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Reduced helpdesk tickets by providing comprehensive user training and ongoing support.
  • Implemented security measures to safeguard company data and protect against external threats.
  • Developed internal knowledge base articles to facilitate efficient issue resolution for both IT staff and endusers.
  • Coordinated with vendors to obtain necessary equipment, contributing to seamless project implementations.
  • Supported the integration of new employees by configuring workstations, setting up accounts, and offering personalized training sessions on company systems.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Configured and installed computer systems for other sub-organizations.
  • Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Rolled out software updates and applied server patches to thwart threats from penetrating networks.
  • Tested new software and hardware prior to deployment.
  • Configured and tested new software and hardware.
  • Developed and implemented preventive maintenance procedures.

Technical Support Engineer

Hitachi System India Pvt.ltd
12.2023 - Current
  • Enhanced system performance by implementing desktop support solutions and resolving technical issues.
  • Streamlined software deployment processes for improved efficiency and reduced downtime.
  • Reduced helpdesk tickets by providing comprehensive user training and ongoing support.
  • Increased customer satisfaction by providing timely and effective remote support services.
  • Managed inventory tracking systems, ensuring accurate records of all equipment and devices.
  • Installed and configured operating systems and applications.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Designed Sharepoint master page and page layouts.
  • Performed encryption, firewalls and patch management to implement and maintain system security.
  • Streamlined Office 365 administration by implementing efficient processes and tools.
  • Reduced downtime for users with proactive monitoring and maintenance of the Office 365 environment.
  • Ensured data security by setting up proper access controls, permissions, and policies for all users.
  • Collaborated with IT teams to integrate Office 365 applications into existing infrastructure seamlessly.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Developed and implemented preventive maintenance procedures.
  • Tested new software and hardware prior to deployment.
  • Offered assistance in implementing and developing training programs.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Generated reports to track performance and analyze trends.
  • Assisted in development of system security protocols.
  • Enhanced team productivity with effective communication and collaboration between cross-functional IT teams.
  • Reduced downtime for end-users, quickly diagnosing and resolving hardware and software issues.
  • Assisted in the deployment of new hardware and software upgrades, ensuring minimal disruption to daily operations.
  • Supported remote users through remote desktop tools, ensuring seamless connectivity regardless of location.
  • Provided comprehensive training sessions for end-users, promoting best practices in technology use and security awareness.
  • Increased customer satisfaction, promptly addressing helpdesk tickets while maintaining a high level of professionalism.
  • Conducted thorough evaluations of existing systems, identifying areas for improvement or upgrade opportunities.
  • Collaborated with network administrators to troubleshoot connectivity issues, improving overall network performance for endusers.
  • Participated in regular team meetings to review support logs, identify recurring issues, and develop targeted solutions.
  • Served as an escalation point for L1 support technicians, offering expert guidance on complex technical challenges.
  • Managed inventory control procedures for all IT assets, ensuring proper tracking and accountability.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Communicated with clients to verify roots and causes of computer problems.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Collaborated with outside departments to implement system-wide improvements.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

B. Sc.IT -

University Of Mumbai

HSC -

University Of Mumbai

SSC -

University Of Mumbai

Skills

  • Expert knowledge of operating systems such as Mac OS, Windows
  • Extensive background in computers and networking systems, with abilities in building new systems, finding problems and fixing any issues
  • Creative problem-solving skills that help me find unique and viable solutions to the toughest of problems
  • Excellent critical thinker with a high level of logical understanding and a methodical process that analyzes situations from every angle
  • Hands on experience on vendor negotiation and budget management
  • Excellence in setting up, managing maintenance of IT infrastructure, installation, migration and configuration of servers, network client workstations, managing Local and Domain Wide Groups
  • Proficient in installing & troubleshooting of Active Directory, DNS & DHCP on Microsoft Windows Environment
  • Managed laptops, desktops, and printers companywide
  • Creating users and giving permissions for required department in Active Directory
  • Installation, configuration & troubleshooting of all kind of Switches, routers & modems
  • Professional Experience End User Support & Helpdesk Management
  • Handling Anti-Virus Software's Installation, Updating, Scanning and Maintenance
  • Install computer hardware and software on desktops to keep versions current
  • Assigning privileges to them and also managing Users & their password
  • Monitoring of Tape Backups and restoration of data
  • Working on helpdesk process
  • Microsoft Outlook 2007,2010,2013, 2016 Office 365 & MS Lync Installation Configuration, Backup, Restore and Troubleshooting
  • Knowledge Of Microsoft Outlook Email Pop, SMTP, Port Numbers, Outlook PST, Address Book
  • Helped resolve technical issues with Office 365 applications and services
  • Monitor the performance of the computer systems and address issues as they arise
  • Assisted in the administration of Office 365 accounts and services
  • Performed user account management tasks such as creating new accounts, resetting passwords, and managing user permissions
  • Able to focus on ticketing system for sustained periods
  • Able to demonstrate a proactive approach to problem resolution, strong troubleshooting, and problem-solving skills
  • Suggested and implemented the latest technologies and software solutions
  • Knowledge of IP addressing and Sub-netting
  • Configure TCP/IP and Troubleshooting of Internet Connectivity and WI-FI
  • Installation of Network printers and Scanners
  • Manage Video conferencing
  • Handling Daily Technical Support Activities (Windows, Hardware, Software, Firewall, Networking, Internet, Pc Arrangement, Laptops, Smart Phones)
  • Co-Coordinating with Various Service, Logging Calls for Hardware Replacement
  • Analytical and strategic thinking
  • Adaptability
  • Problem solving
  • ITIL Knowledge
  • Active Directory Management
  • Operating System Expertise
  • Problem Solving Abilities
  • IT Security Protocols
  • Patch Management
  • Team Leadership
  • Remote Desktop Management
  • Asset Management
  • System Administration
  • Virtualization Technologies
  • Cloud Computing
  • Expert Technical Support
  • End-User Training
  • Data Backup and Recovery
  • Software Deployment
  • IT Security Management
  • Remote Diagnostics
  • End-User Support
  • Mac OS Operating System
  • Technical Support
  • Help Desk Support
  • Desktop Support
  • Technical Troubleshooting
  • Mac Systems

Personal Information

  • Father's Name: Mahesh Patil
  • Date of Birth: 11/01/96
  • Marital Status: Unmarried

Contact

7774911585, patilkaushik96@gmail.com

Hobbies and Interests

Watching Animated Movies, Playing Cricket & Kho-Kho.

Disclaimer

I hereby affirm that the information in this document is accurate and true to the best of my knowledge.

Timeline

Technical Support Engineer

Hitachi System India Pvt.ltd
12.2023 - Current

Desktop Support Engineer

Samrudh Pharmaceutical Pvt. Ltd.
- Current

B. Sc.IT -

University Of Mumbai

HSC -

University Of Mumbai

SSC -

University Of Mumbai

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Kaushik Patil