Kaushik Patra
Team Lead
Faridabad
Summary
More than 7 years of experience in the aviation sales sector, dedicated to increasing revenue and enhancing customer experiences. Familiarity with flight operations, providing a comprehensive understanding of industry dynamics. Effective collaborator with a proactive approach to problem-solving and results delivery.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Sr. Travel Consultant
Dyninno India
09.2024 - Current
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Handled sensitive personal data with discretion.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
Team Lead
FlyFairTravels
11.2023 - 07.2024
- Working jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach weekly and monthly sales goals.
- Trained team members in successful strategies to meet operational and sales targets.
- Analyzed sales data to set quotes and assess potential areas of growth.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Corporate Travel Consultant
Brightsun Travel
03.2023 - 09.2023
- Spearheaded the planning and coordination of corporate travel arrangements for clients, resulting in a 15% increase in customer satisfaction.
- Utilized advanced negotiation skills to secure cost-effective travel deals, leading to a 20% reduction in overall travel expenses.
- Implemented a streamlined communication process with clients, resulting in a 25% improvement in response time and client retention.
Senior Travel Consultant
DYINNNO
01.2022 - 03.2023
- Sales associate specialising in the sell/upsell of travel products.
- Using GDS to build flight itineraries.
- Monitoring and analyzing team Performance.
- Handling Post Sale escalation and Complaints.
- Providing best Customer Service while meeting the KPIs.
Flight Operation Executive
Spicejet
12.2018 - 01.2022
- Currently handling in Flight Operation department Duties and Responsibilities: Handle flight delays and plan schedule changes. To co-ordinate with concern department and airport.
- Work on mails received by revenue/network planning. Intimate delays and maintain records Preparation and Analyzing reports Maintaining MIS report on daily, monthly and annual basis.
- Handled in Reservation Department To handle queries and complaints of passengers. -To maintain departmental standards. To Generate Revenue By flight Booking, Ancillary etc.
- -Handling Inbound and outbound calls of customers related to booking, rescheduling, flight status and complaints.
- -Providing best possible solution to customers when their flight gets delayed, preponed or cancelled from airlines end.
- -To assist customers with special requests.
Education
B.A. - undefined
Singhania University
Jhunjhunu01.2021
12th - English
Uttar Pradesh01.2017
10th - English
CBSE
01.2015
Skills
Revenue analysis
Interests
Like to travel and explore new places this helps me in understanding different cultures, Listening to music, Like to play outdoor games