Kaushik Saha
Kolkata
Summary
Proficient [Job Title] with good problem-solving and group management skills. Successful at keeping employees on-task and achieving quality objectives. High-performing [Job Title] with over [Number] years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
20
20
years of professional experience
Work History
Area Manager - Operation
AGS Transact Technologies Limited
Kolkata
12.2019 - Current
- Performance management of team members, including coaching, recognition, disciplinary action and performance evaluations
- Conduct regular meetings (individual and group) with area team members to establish goals, review performance and provide organized communications
- Partner with the Regional Manager to provide vision and leadership that result in exceptional performance of the area’s team members and businesses
- Develop and manage strategies to achieve stated goals
- Recruit, develop and retain a high-performing, empowered team
- Manage the unit’s Operating
- Execute performance goals, utilize performance measurement tools, and execute a consistent performance management process
- Creates, develops and tracks process work to ensure safe work environment
- Provides vision and direction for world class Work Management Processes, including planning, scheduling, and execution of maintenance work
- Can lead and motivate teams in a pressurized environment
- Collating information and preparing reports on overall performance and compliance within the area
- Close monitoring of all team members of their daily activities
- Preparing MIS and presentation slide for monthly evaluation of myself and team member
- Conduct Monthly Vendor meets; CRA and customer meet for better performance and to achieve the target
- On time approval to staffs for their various movement and vendor’s bill.
Assistant Manager - Operation
FIS
Guwahati, Assam
08.2012 - 11.2019
- Customer Satisfaction Survey
- Coordinating Cash Management Services
- Time Management
- SLA attainment, cost and revenue recognition within the financial year
- Vendor Management.
Regional Managed Service Executive
Financial & Software Systems India (P) Ltd.
Kolkata, West Bengal
11.2011 - 08.2012
- Monitoring Target of SLA Response & Resolution of UNBI, ALBD, SBI, ICICI, CBI, CANARA (Over 1400) ATMs at W.B, Sikkim, Orissa, North-East, Jharkhand and Bihar
- Analyzing the ATM wise transaction fluctuation details
- Handling the UNBI project with the bank
- Follow-up the TIS work for site buildup and site maintenances
- Vender handling and management Like Care taker, Housekeeping, TIS, A.C, UPS
- Maintaining the E2E project Data
- If required visit the site for handling and resolve the issue
- Troubleshooting on site in case of multiple escalation calls to save downtime
- Maintaining the various type of data for very easy access of our client
- MIS / Reports as per requirement of management
- Resolving customer escalations
- Coordinating among vendors and third parties incase of ATM Maintenance activities.
Managed Service Executive
DIEBOLD Systems India (P) Ltd.
Patna, Bihar & Kolkata, West Bengal
11.2007 - 11.2011
- Monitoring Target of SLA Response & Resolution of SBI, AXIS, PNB, UBI & BOB (Over 1200) ATMs at W.B, Sikkim And Orissa
- Single Point of Contact (SPOC) for ATM Installation Project in SBI, BOB, Managing LHO & RO Label, Total co- Ordination with TIS Vender, UPS, AC, Communication Venders, Switch Integrators etc for SBI & BOB Phase Projects
- Coordinating among vendors and third parties incase of ATM Maintenance activities
- Resolving problems by giving Remote Support to Customers in DIEBOLD Eastern Territory covering WB, Orissa & Sikkim
- Resolving customer escalations & updating higher management
- Troubleshooting on site in case of multiple escalation calls to save downtime
- ATM Cash Audit, Caretaker Deployment, House Keeping Services etc
- In-voice submission, payment follow-up & collection
- Maintaining the various type of data for very easy access of our client
- MIS / Reports as per requirement of management
- Vender handling and management Like Care taker, Housekeeping, TIS, A.C, UPS.
Executive
Brink’s Arya India (P) Ltd.
Kolkata, West Bengal
05.2004 - 10.2007
- ATM Cash Services, Coordinating FLM/SLM Calls with NCR, Diebold, Wincor, Voltas, Numeric, etc
- Managing 110 ATMs of ICICI, HDFC, United Bank, Bank of India & HSBC
- Various MIS / Reports Preparation in MS Word & MS Excel.
Education
Graduation -
Madhyamgram Vivekananda College, Calcutta University
01.1997
10+2 -
Barasat Government High School
01.1992
10th -
Barasat Government High School
01.1990
Skills
- Order Management
- Operations Management
- Relationship Building and Management
- Controlling Costs
- Staff Development
- Staff Training
- Database Management
- Operations
- Staff Scheduling
- Team Development
- Customer Relationship Management
- Business Development
- Employee Scheduling
- Process Improvement
- Performance Management
- Quality Assurance
- Territory Management
- Resource Allocation
- Vendor Management
- Expertise in [Area of operations]
- Platoon security operations
Preferred Job Location
- West Bengal
- Eastern India
- All Over India
Intimation Time
2 month
Present Salary
Rs 11.01 LPA (CTC)
Personal Information
- Father's Name: Late Sri Jyotirmoy Saha
- Date of Birth: 01/01/73
References
- Mr. Akhil Kr. Roy, SDL & Regional Manager FIS-PSS, 9831836782
- Mr. Man Paul, BDL FIS-PSS, 09831836784
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Area Manager - Operation
AGS Transact Technologies Limited
12.2019 - Current
Assistant Manager - Operation
FIS
08.2012 - 11.2019
Regional Managed Service Executive
Financial & Software Systems India (P) Ltd.
11.2011 - 08.2012
Managed Service Executive
DIEBOLD Systems India (P) Ltd.
11.2007 - 11.2011
Executive
Brink’s Arya India (P) Ltd.
05.2004 - 10.2007
Graduation -
Madhyamgram Vivekananda College, Calcutta University
10+2 -
Barasat Government High School
10th -
Barasat Government High School
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