Kaushik Sarma

Service Lead- ITIL Specialist

Accenture

Bengaluru

05.2022 - Current

Hands on Experience in ITIL Framework in Service Now platform.
Working as a lead, I manage different verticals of Infra services for Accenture in India with a team of 20 members (including contractors). Key verticals managed include 'EAM Database management', Asset acquisitions (Part of V&A deals), Asset operations, CAT tool (India Consumables data), Financial & yearly asset reconciliation, EAM reports for PAN India- Azure reports.
Service Now EAM Data Fix Migration project 2022, played a critical role in streamlining data discrepancies and resolving issues in collaboration with the EAM tools team. This resulted in one of the most streamlined asset data globally, considering the volumes and attribute fields managed by India.
Asset management process streamlining to make all stakeholders understand Service Now discovery VS manual updates based on the legacy processes followed for CMDB as part of asset management process in FNMS, Elimination of manual/duplicate updates in collaboration with ITOM & Security team.
Active roles in all Service Now EAM Enhancement projects for India and the main POC for sign offs for new enhancement & implementations in Service now Major Service Now Integrations & implementations in collaboration with Tools team- Ariba to Service Now Integration for all Procurement transactions & financial visibility. Asset assignment catalog integration with Service Now EAM for automatic status updates. RFID/PDA scanner integration in Service Now EAM for Audits. Existing integrations within the different service Now modules as part of continuous improvement projects.(Bulk Template Customizations, cross functional module integrations)
CMDB vs EAM, process streamlining with GNOC & ITOM Team for fixing and bringing in governance from stakeholder perspective in Service Now platform. Fixed syncs issue & BR fixes in collaboration with EAM tools team to have better data governance.
Leading & collaborating for global asset management initiatives with ANZ & Thailand to bring in asset & Configuration management process awareness & foster service now platform knowledge for effective daily asset management operations in EAM.
Played an important role in data validation & identifying Azure Pipelines issues during Service Now report Migration from GCP To Azure reports, Data streamlined for India as part of collaboration with Azure team.