Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Kaushik Soman

Kaushik Soman

Manager Network Operations Center
Chennai,Tamil Nadu

Summary

With 15 years' experience in BPO and Information Technology, have a proven track record in establishing strong working relationships with customers, employees, vendors, and contractors. Starting as a Customer Support Executive in 2009, have progressed to current role as a Manager, Network Operations Center within the Cloud Infrastructure Engineering zone. A versatile management professional known for excelling in building and maintaining excellent working relationships.

Overview

15
15
years of professional experience
1
1
Certification
3
3
Languages

Work History

Manager Network Operations Center

Athenahealth Technology Pvt Ltd
08.2020 - Current
  • Implemented incident response plans to minimize impact from unforeseen events on network operations.
  • Oversee day-to-day operational aspects of NOC.
  • Recruiting and training of future team members.
  • Coach, provide feedback and improve productivity of team.
  • Appropriate utilization of resources to deliver quality services to Athena.
  • Manage team performance in effective, consistent, and timely manner.
  • Handle/escalate technical /personnel issues.
  • Maintaining detailed understanding Athena health's service, delivery processes and technical capabilities.
  • Prepare reports for management as needed.
  • Manage knowledge repository for policies & procedures.
  • Supervise NOC Teams by mentoring and training in established processes and procedures.
  • Carries out supervisory responsibilities in accordance with organizations policies and applicable laws.
  • In coordination with NOC Supervisor, or HR, may interview, make recommendations for specific employee hire, and train employees; schedule and direct work; appraising performance, addressing complaints, and resolving problems with assistance of HR.
  • Adheres to all company policies, procedures and business ethics codes and ensures that are communicated and implemented within team.
  • Conduct, attend and participate as appropriate in staff meetings and other meetings as necessary.
  • Work with NOC Supervisor to maintain building management, surveillance, and system monitoring applications.
  • Trained users in proper use of hardware or software

Senior Member of Technical Staff

Athenahealth Technology Pvt Ltd
09.2016 - 07.2020
    • Mentored junior team members in technical concepts, fostering a collaborative work environment.
    • Influenced adoption of agile methodologies, improving overall team efficiency and project management capabilities.
    • Add or Remove servers from NetScaler's.
    • Lead shift without escalations and delivering business needs.
    • Working on full and archive backup failures (Oracle, Linux, Windows).
    • DNS changes, Fax Escalations, VPN Troubleshooting and Modifications.
    • Long term and Significant effort work like improving our monitoring rule files.
    • Working on monitoring changes like alert reduction, tuning, onboarding services.
    • Standard operating procedure documentation creation and curation.
    • Preventing recurring incidents through weekly incident review meeting.
    • Monitoring integration for new athenahealth infrastructure, product, and service offerings.
    • Routine Maintenance, Handling escalations from NOC Tier 1.
    • 24/7 monitoring & support for all environments & infrastructure.
    • Production incident response management and reporting following ITIL workflow.
    • Production release and deployment. Ad-hoc production script executions.
    • Assisting NOC tier1 during critical outages and major Impacts / Incidents.
    • Periodic training and team meetings to stay updated with current workflows.
    • On boarding new monitoring services to NOC using HTTP / webhook, EMAIL, SNMP traps.
    • Using monitoring tools like Nagios, Grafana, Thousand eyes, Assure1, Orion, OEM, Splunk, Kibana, SolarWinds, Stable net, AppDynamics.
    • Internal tools like Jira, Confluence, Bitbucket, Git, Xmatters, Jenkins, Device42, Service now.

NOC Engineer

Mgage India Pvt Ltd
02.2015 - 08.2016

Service Desk Analyst

Tata Consultancy Services
09.2011 - 12.2014

Technical Support Executive

Sutherland Global Services Ltd
01.2010 - 09.2011

Customer Support Executive

Allsec Technologies
05.2009 - 12.2009

Education

Bachelor of Arts - Accounting And Computer Science

Guru Nanak College of Arts And Science
Chennai, India
04.2006 - 2009.04

Skills

  • Performance Analysis

  • Disaster Recovery Planning

  • ITIL framework knowledge

  • Network Monitoring Tools

  • Incident Response Coordination

  • Problem Resolution

  • Incident Management

  • Disaster Recovery

  • Team Building

  • SOP Writing

  • User Training

  • Project Management

  • Service Level Agreements

  • People Management

  • Capacity Planning

  • Staff Development

Certification

RedHat Certified System Admin

Interests

Travel and Food

Timeline

Manager Network Operations Center

Athenahealth Technology Pvt Ltd
08.2020 - Current

RedHat Certified System Admin

11-2019

Senior Member of Technical Staff

Athenahealth Technology Pvt Ltd
09.2016 - 07.2020

NOC Engineer

Mgage India Pvt Ltd
02.2015 - 08.2016

Service Desk Analyst

Tata Consultancy Services
09.2011 - 12.2014

Technical Support Executive

Sutherland Global Services Ltd
01.2010 - 09.2011

Customer Support Executive

Allsec Technologies
05.2009 - 12.2009

Bachelor of Arts - Accounting And Computer Science

Guru Nanak College of Arts And Science
04.2006 - 2009.04
Kaushik SomanManager Network Operations Center