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With 15 years' experience in BPO and Information Technology, have a proven track record in establishing strong working relationships with customers, employees, vendors, and contractors. Starting as a Customer Support Executive in 2009, have progressed to current role as a Manager, Network Operations Center within the Cloud Infrastructure Engineering zone. A versatile management professional known for excelling in building and maintaining excellent working relationships.
Performance Analysis
Disaster Recovery Planning
ITIL framework knowledge
Network Monitoring Tools
Incident Response Coordination
Problem Resolution
Incident Management
Disaster Recovery
Team Building
SOP Writing
User Training
Project Management
Service Level Agreements
People Management
Capacity Planning
Staff Development
RedHat Certified System Admin
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RedHat Certified System Admin