Kaushik TG

Key Responsibilities & Achievements

• Delivered high-impact MIS and oversight reports for global senior leadership, enabling informed decision-making and enhanced business governance across the Securities Lending and Sponsored Repo functions.
• Owned and governed global performance metrics (SLA, KPI, KRI) for the Securities Lending department; identified root causes of metric deviations and implemented strategic corrective actions.
• Strengthened risk and audit compliance by proactively monitoring key operational controls, addressing gaps, and contributing to the RCSA framework.
• Acted as Business Analyst within the Digital Operations (Internal Automation) team, translating business needs into technical requirements and driving end-to-end delivery of automation solutions.
• Led digital transformation initiatives, including process discovery, scope documentation, and stakeholder management, ensuring alignment between operations and technology teams.
• Automated critical manual processes such as Contract Compare Reconciliations, Funding Analysis, and Management Reports using Microsoft 365 tools (Power Automate, Power Query, Excel Macros), resulting in significant efficiency gains and error reduction.
• Provided interim leadership for a 14-member global operations team during management transitions, ensuring business continuity and consistent delivery standards.
• Optimized monthly borrower billing reconciliations through automation and integration with vendor platforms like EquiLend and Pirum, reducing processing time and improving accuracy.
• Produced Post-Trade Vendor Dashboards (PIRUM, EquiLend, Loanet) and Management Oversight Reports, key tools leveraged by senior management and auditors for strategic and compliance oversight.
• Monitored collateral adequacy, workforce utilization (FTE analysis), and operational risk indicators to support data-driven resource and control decisions.
• Contributed to business growth initiatives, facilitating the setup of Third-Party Lending (3PL) and Peer-to-Peer (P2P) models in collaboration with product and risk teams.
• Drove cross-functional collaboration between operations, technology, and client teams to ensure successful delivery of business-critical solutions.
• Managed key client relationships, providing transparency through regular governance updates and performance reviews.
• Championed process re-engineering initiatives that improved team productivity, reduced operational costs, and enhanced client experience.
• Successfully led offshore migration projects from Limerick and London, transitioning core Securities Lending processes (Earnings, MIS, and Setup activities) to the global delivery hub.

• Led and managed a 14-member team across multiple sub-processes within the Global Oversight & Administration function, ensuring operational excellence and adherence to SLAs, KPIs, and KRIs.
• Oversaw Securities Lending static data setup and maintenance, including client, borrower, and account creation, restriction management, and lifecycle maintenance (activation/inactivation).
• Directed L1 and L2 reconciliations and exception management, covering cash, suspense, and position reconciliations between internal lending records and external sources (market, borrower, custody).
• Supervised CASS coding, TLM exception handling, reassignment and narration updates, CV value corrections (CF/OF recs), and Contract Compare reconciliations, ensuring data integrity and compliance.
• Managed the end-to-end borrower billing and invoicing process, generating monthly accruals/statements, resolving billing discrepancies (manual and vendor platform-based), and ensuring timely settlement.
• Delivered comprehensive MIS and control reporting for senior management, including compliance dashboards, CASS reports, and key operational metrics.
• Oversaw Securities Financing Transaction Regulation (SFTR) reporting, including trade submission and reconciliation across DTCC, EquiLend, and TRAX, ensuring data accuracy and regulatory compliance.
• Coordinated and supported internal and external audits (SOC1, GS007, CASS, RCSA) with firms such as E&Y and KPMG, maintaining a strong control and governance framework.
• Led automation and process improvement initiatives, collaborating with technology and product teams to implement solutions via tools like Xceptor and Duco, driving accuracy and efficiency gains.
• Played a key role in employee engagement and development, leading departmental engagement committees and fostering a collaborative, high-performance culture.
• Implemented cross-training programs to enhance team flexibility and operational resilience, while mentoring staff to strengthen domain expertise and accountability.
• Conducted monthly one-on-one sessions with direct reportees, providing structured feedback, guiding individual Career Development Plans (CDPs), and aligning team goals with organizational objectives.

• Operationally handled team of 12 members.
• Oversee daily operations to ensure high levels of productivity, ensure books of Investment Manger vs Custodian are reconciled with 100% accuracy.
• In absence of Team lead, act as assistant team lead in managing people along with process and ensure all SLAs are met.
• Pro-actively Identify the pain areas for internal & external clients and work towards creating solutions to streamline those areas.
• Oversight/Four eye check on reconciliation performed by other team members.
• Root cause solution for process issues & errors, coach team on preventing errors.
• Preparing monthly KPI – Key performance indicator for Management.
• Expert in cash and position reconciliation between custodian and investment management.
• Ensure all DPAD and SLD are up to date.

• Providing resolution to outstanding breaks within 3 days.
• Weekly report submission to the middle office about status of two books.
• Positions Reconciliation between IM and custodian books.
• Reconciling positions and cash which include trade, redemption & subscriptions, Forex, Dividends & coupons etc.
• Timely completion of approvals, Oversight/EOD checks, checklist, reporting tools.
• Maintain and track issue log, educate team members on process changes, issues and controls throughout the year.

• Reconciling the books of Investment manager and custodian.
• Matching, assigning the exceptions as per the client procedure
• Reconciling 14 North American client’s books with their multiple custodian books.
• Handling queries raised by investment manager (client).
• Provide Resolutions to meet Client needs and provide services beyond Client expectations.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Trained new team members on scripts, company services and collection strategies.
• Achieved performance goals on consistent basis.
• Used skip tracing and other techniques to locate debtors.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked with customer to create debt repayment plan based on current financial condition.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Handling Bucket five cases of Abu Dhabi Commercial Bank
• Collect payments on past due bills.
• Create a list of people who have not made payments.
• Awarded Best Performer as achieved all targets set by the company.