MICROSOFT EXCEL
KAUSHIK DUTTA
Business Head , 15+ Years Experience In Retail
Haridevpur,KOLKATA
Summary
High-energy retail management professional offering proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success. Versatile Assistant General Manager with 15 years of experience overseeing daily retail operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through effective communication and willingness to apply team feedback to resolve challenges.
Overview
3
3
Languages
1
1
Certification
5
5
years of post-secondary education
17
17
years of professional experience
Work History
Business Head , Assistant General Manager
KHADIM INDIA LTD.
Kolkata, WEST BENGAL
01.2020 - Current
- Heading Franchisee business , approx 650+ odd stores in pan India .
- Due to pandemic also 80% recovery of business achieved with expansion strategy .
- Handling 3 zonal head head , 10 regional head and 20 cluster head.
- Reviewed individual performance and worked with leadership to improve processes, procedures and practices.
- Identified and capitalized on short- and long-term revenue generation opportunities to maximize bottom-line profitability.
- Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts.
- Worked with department heads to stay current on needs and offer high-level support for day-to-day operations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Negotiated terms of business acquisitions to increase business base, solidify market presence and diversify offerings.
- Improved business profits by through strategic updates to processes, procedures and team makeup.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Regional Business Head
KHADIM INDIA LTD.
Kolkata, WEST BENGAL
04.2019 - 01.2020
- Heading the Company owned outlet in Eastern region of flagship format.
- CAGR 5% growth received during tenure.
- 4 new store opened of new venture of Bags & More concept.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation.
- Hired exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Improved productivity while reducing staffing and operational costs.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Retail Operations Manager
KHADIM INDIA LTD.
Kolkata, WEST BENGAL
04.2017 - 04.2019
- Liaised with store manager to set up visually appealing layout for store merchandise.
- Analyze brand /Category wise performance, identify performing and non-performing SKU and address gaps to improve sales and growth as per budget targets and monitor the sales mix against stock mix.
- Work with General Manager to provide annual concept budget with brand-wise action plans for the store with respect to the Brand Profitability/Break-even.
- Ensure uniformity of display standards across all stores in the region.
- Manage the sell thru within the season keeping profitability in mind.
- Manage the stock level including warehouse co-ordination and replenishment with Merchandise Controller. Control the Re-order level keeping in mind Base stock along with Maximum Stock Limits.
- Prepare the Off sale plan at the end of season based on internal margin target, competition benchmarking and liquidation of ageing stocks, forecasting the additional stocks and lessoning for the same with the concept.
- Conduct regular SOP audits for the concept to evaluate operational efficiency, level of adherence to floor standards and fixture and display norms.
- Benchmark with market and competition to understand available opportunities, markets trends and quality standards, range and performance of products/brands.
- Provide feedback to Buying Team on gaps in the offering-Preparing Range (Brand MRP MC Wise architecture while select the new SKU or SEASON SKU, quality issues and suggestions for categories.
Dy. Manager - Retail Planning & Operations
KHADIM INDIA LTD.
Kolkata, WEST BENGAL
04.2016 - 04.2017
- Oversaw procurement of products for retail chain store, monitoring annual budget .
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Monitored and analyzed sales records, trends or economic conditions to anticipate consumer buying patterns and determine suitable type and quantity of company inventory items.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Reported sales data to upper management as directed.
- Monitored sales team performance and provided constructive feedback.
Assistant Manager Retail Operation
KHADIM INDIA LTD
Kolkata, WEST BENGAL
04.2012 - 04.2016
- Configured and implemented IT initiatives to produce measurable business value.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Conducted or oversaw contingency plan integration and operation.
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
Officer - Retail Operation
KHADIM INDIA LTD.
Kolkata, WEST BENGAL
04.2009 - 04.2012
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Trained new employees on customer service, money handling and organizing strategies.
- Merchandised attractive shelf displays with current offerings to drive store sales.
Store Assistant Manager
KHADIM INDIA LTD.
Kolkata, WEST BENGAL
03.2007 - 04.2009
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Approved regular payroll submissions for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
RETAIL STORE OPERATION
Pantaloon Retail India Ltd
Kolkata, WEST BENGAL
11.2004 - 03.2007
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Helped customers complete purchases, locate items and join reward programs.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Education
High School Diploma -
XLRI
JAMSHEDPUR 01.2018 - 03.2019
Bachelor of Science - Animal Science
University of Calcutta
KOLKATA 04.2002 - 03.2006
Skills
Team leadership expertise
Software
RETAIL CRM
RETAIL MANAGEMENT SYSTEM
WAREHOUSE MANAGEMENT SYSTEM
THEORY OF CONSTRAINT
Certification
FCRM
Interests
Playing Cricket & listening music
Timeline
Business Head , Assistant General Manager
KHADIM INDIA LTD.
01.2020 - Current
Regional Business Head
KHADIM INDIA LTD.
04.2019 - 01.2020
High School Diploma -
XLRI
01.2018 - 03.2019
Retail Operations Manager
KHADIM INDIA LTD.
04.2017 - 04.2019
Dy. Manager - Retail Planning & Operations
KHADIM INDIA LTD.
04.2016 - 04.2017
Assistant Manager Retail Operation
KHADIM INDIA LTD
04.2012 - 04.2016
Officer - Retail Operation
KHADIM INDIA LTD.
04.2009 - 04.2012
Store Assistant Manager
KHADIM INDIA LTD.
03.2007 - 04.2009
RETAIL STORE OPERATION
Pantaloon Retail India Ltd
11.2004 - 03.2007
Bachelor of Science - Animal Science
University of Calcutta
04.2002 - 03.2006
FCRM
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