Leadsquared
Kaushlendra Singh
Account Manager
New Delhi ,New Delhi
Summary
To secure a Key Account Manager or CRM Administrator position in a sales-oriented company where I can leverage my skills and experience to drive revenue growth and improve customer satisfaction.
Experienced Assistant Manager and CRM Manager with over 2 and a half years of experience in business development, inbound and outbound sales, and CRM system implementation and management. Skilled in training and managing teams, generating revenue, and improving departmental processes. Strong project management skills with experience in leading process improvement initiatives.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Deputy Manager
Drishti IAS
NEW DELHI
01.2023 - Current
- Managed and maintained CRM system to ensure data accuracy, consistency, and security
- Developed and executed targeted marketing campaigns across multiple channels to drive customer engagement and increase sales revenue.
- Led process improvement initiatives to increase departmental efficiency and autonomy
- Monitored and reported on key performance indicators to evaluate the effectiveness of CRM initiatives and make data-driven recommendations for improvement
- Developed and implemented sales and support processes for the following projects: Glitch Resolve, Dashboard, ACE, Converse, Lead Distribution Automation, and Smart Views.
- Provided support for the audit process and resolved support issues related to pop-ups not getting saved.
Assistant Manager
Drishti IAS
New Delhi
04.2021 - 12.2023
- Managed inbound sales process and generated revenue with a team of 10 executives
- Trained over 70 trainees on sales processes, customer service, and CRM system use.
- Developed and implemented process improvements to increase departmental efficiency and autonomy.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Raise a next generation manager who can manage a stable process & genrate revenue.
Business Development Executive
Drishti IAS
New Delhi
12.2020 - 04.2021
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Setting and achieving revenue targets and key performance indicators (KPIs) related to business development.
- Collaborated with sales and marketing departments to support client acquisition.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
Business Development Trainee
Drishti IAS
Delhi, Delhi
10.2020 - 12.2020
- Set and achieved company-defined sales goals.
- Trained new employees to generate more revenue, handle money, and implement organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
Education
Bachelor of Technology - Mechanical Engineering
Noida Institute of Engineering And Technology
Greater Noida 08.2016 - 09.2020
Skills
Sales program creation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Software
Timeline
Deputy Manager
Drishti IAS
01.2023 - Current
Assistant Manager
Drishti IAS
04.2021 - 12.2023
Business Development Executive
Drishti IAS
12.2020 - 04.2021
Business Development Trainee
Drishti IAS
10.2020 - 12.2020
Bachelor of Technology - Mechanical Engineering
Noida Institute of Engineering And Technology
08.2016 - 09.2020
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