MUKUND KUMAR
Hotelier
WARISHUPUR,Bihar
Summary
I aspire to be a part of an organization that can provide opportunities to intensify skills and utilize them to contribute towards the growth of that organization and grow professionally along with it. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in Infrasys. Offering 1-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
3
3
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Guest Service Associate
Meraaki standalone restaurant
Jaipur, Rajasthan
08.2021 - 04.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Internship Student
Double Tree Hotel By Hilton
Jaipur, Rajasthan
10.2020 - 04.2022
- Delivered clerical support by handling range of routine and special requirements.
- Provided clerical support, addressing routine, and special requirements.
- Participated in workshops and presentations related to projects to gain knowledge.
Guest service associate
Hyatt centric Janakpuri
Delhi, Delhi
05.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction score 78%.
- Use MICROS to check daily record sheets, guest accounts and available vouchers.
- Recommended top dining and entertainment options for guests in hyatt centric delhi area.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Education
Bachelor of Science - Hospitality and hotel administration
Ananta Institute of Hotel Management
Jaipur 07.2018 - 06.2021
Inter-mediate - PCM
BIHAR OPEN BOARD
PATNA 07.2016 - 06.2018
10th - undefined
Children's garden
2015
Skills
- Consultative Sales Approach
- Recreational Advice
- Creative Solutions
- Attentive Service
- Property Information
- Issue Resolution
- Guest Service and Assistance
- Claims Investigations
- Dining Recommendations
- Inventory Monitoring
- Data Inputting
- Till Counting
- Telephone Reception
- Guest Inquiries
- Booking Guests
- Amenities Information
- POS Transactions
- Billing and Payment Processing
- Membership Registrations
- Special Event Support
- Documentation
- Welcoming Guests
- Payment Processing
- Cash Register Operations
- Greeting and Directing
- Verbal and Written Communication
Accomplishments
- Collaborated with team of 21 in the development of Restaurant operations.
Certification
TIME MANAGEMENTKEEN OBSERVERPUNCTUAL ABOUT WORKPOSITIVE ATTITUDE TOWARDS WORK
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Guest service associate
Hyatt centric Janakpuri
05.2022 - Current
Guest Service Associate
Meraaki standalone restaurant
08.2021 - 04.2022
Internship Student
Double Tree Hotel By Hilton
10.2020 - 04.2022
Bachelor of Science - Hospitality and hotel administration
Ananta Institute of Hotel Management
07.2018 - 06.2021
Inter-mediate - PCM
BIHAR OPEN BOARD
07.2016 - 06.2018
10th - undefined
Children's garden
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