Kausik Kumar Tiwari
Merchandising Associate
Summary
Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Merchandising Associate
J C Penney
09.2023 - Current
- Taking Full ownership and oversaw the merchandising operations for two categories : Decor and Entertaining.
- Built and maintained strong relationships with buyers, suppliers and cross-functional teams, leading to improved collaboration and streamlined operations.
- Sourced products from global suppliers, conducting supplier evaluations and ensuring timely delivery of good, expanding the product range.
- Effectively delegated tasks and responsibilities to optimize team productivity, ensuring timely completion of projects and exceeding targets.
- Proficient in using MicroStrategy for data-driven decision making and enhancing merchandising strategies.
Retail Operations Associate
J C Penney
06.2022 - 08.2023
- Assisting customers regarding purchase, payment and delivery related queries
- Analyzing the situation and escalating to higher authorities in case of any dispute and resolving the back end cases
- Trained multiple new hires so that they can have a strong process knowledge and provided mentoring to the new hires as well.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Chat associate
TTEC
06.2021 - 05.2022
- Worked as an Chat associate to support payments team of an E-commerce company.
- Assisting the sellers from all over the world regarding the Payment, AML and KYC verification issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Increased efficiency and team productivity by promoting operational best practices.
Shipping and Delivery Associate
Amazon
09.2020 - 03.2021
- Assisting customers regarding delivery related queries
- Analyzing the situation and escalating to higher authorities in case of any dispute
- Rewarded with Peak RNR
Education
Bachelor of Commerce - Accountancy Hons
THK JAIN COLLEGE
09.2016 - 10.2020
Skills
MS Excel
SQL
Retail Trend Analysis
Python
Merchandise movements
Retail experience
Markdowns and Promotions
Maintaining stock levels
Merchandise planning
Vendor Relations
Supplier audits
Quick Learner
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Intermediate (B1)
Timeline
Merchandising Associate
J C Penney
09.2023 - Current
Retail Operations Associate
J C Penney
06.2022 - 08.2023
Chat associate
TTEC
06.2021 - 05.2022
Shipping and Delivery Associate
Amazon
09.2020 - 03.2021
Bachelor of Commerce - Accountancy Hons
THK JAIN COLLEGE
09.2016 - 10.2020
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